Client Implementation Lead

Job Description Summary

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SUMMARY
The Client Implementation Lead is a recognized subject-matter expert who operates with minimal supervision and is the primary point of accountability for an area of client implementation work.
Decisions impact function-wide results. This job proactively addresses undefined problems, makes recommendations that influence functional strategy, and synthesizes input across multiple stakeholder

groups.

This job owns the most complex and high-visibility client implementations, shapes the implementation
framework, and serves as the internal and external authority on implementation best practices at the organization.

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How will you make an impact & Requirements

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KEY RESPONSIBILITIES

• Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party.
  • Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards.
  • Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines.
  • Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes.
  • Lead root cause analyses on implementation failures and develop corrective action plans.
  • Represent implementation in cross-functional strategic discussions and product development
  forums.
  • Mentor senior consultants and lead the knowledge development agenda for the implementation
  team.
  QUALIFICATIONS
  • Bachelor's degree required; advanced degree preferred.
  • 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts.
  • Expert-level knowledge of implementation methodology and client onboarding lifecycle
  management.
  • Strong track record of influencing cross-functional teams and driving systemic improvements.
  • Excellent stakeholder management and executive communication skills.
  • Healthcare or health services industry experience strongly preferred.

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Compensation:

$119,312.00

to

$178,968.00

Originally posted on Himalayas