Robot Operations & Maintenance Analyst (Campus Operations)

Company Overview

Robot.com (formerly Kiwibot) is redefining real-world automation -- no sci-fi, just robots with jobs. Founded in 2017 and rooted in Colombia's culture of innovation, the company has grown from campus pilots to one of the most active robot fleets on Earth, now operating across more than 30 campuses and cities worldwide. With headquarters in San Francisco and teams in Colombia and Taiwan, Robot.com builds purpose-driven robots designed for the present: wheeled, reliable, and delightfully functional. Our technology powers last-mile delivery, mobile advertising, warehouse logistics, and food service operations -- all aimed at making everyday systems smarter, faster, and more sustainable.

We recently acquired the Robot.com domain -- not for the name, but for the moment. After completing over one million robotic tasks in under a year, we're scaling a movement that brings robotics out of the lab and into daily life. Our philosophy is simple: robots shouldn't be overdesigned for imaginary futures -- they should be built for real-world work, now. At Robot.com, you'll be part of a global team turning that vision into action.

About The Role

The Maintenance Analyst is a full-time, on-site role embedded directly in our campus robotics operations. This is a hands-on position for engineers and technical professionals who want to work with real autonomous systems in production environments -- not in a lab.

You will be responsible for the day-to-day technical health of our robot fleet, supporting both field operations and logistics at your assigned campus. New hires receive structured onboarding and field training, giving you a strong operational foundation before you own your site independently. For candidates early in their engineering careers, this role offers rare, direct exposure to deployed robotics at scale with clear paths into operations leadership, systems engineering, and beyond.

What You'll Do

Fleet Maintenance

• Maintain the robot fleet in optimal mechanical, electrical, and software condition at all times
• Perform hardware diagnostics, repairs, and component replacements as needed
• Execute and document all robot interventions, including remote and on-site troubleshooting
• Support and implement software updates across the fleet
• Ensure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking log
• Manage tools, spare parts, and asset inventory -- keep records current and follow procurement protocols
• Support hardware and software field testing as directed
• Prepare maintenance reports on fleet health, incidents, and interventions

Field Operations

• Serve as the primary on-site point of contact for operations stakeholders at your campus
• Oversee daily fleet deployment and recovery
• Monitor fleet aesthetics and functional readiness; address issues proactively
• Ensure partner restaurants and end-points have all systems in place to operate with the robot fleet
• Meet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required
• Ensure facilities, vehicles, and other company assets are properly managed and compliant with applicable state and local requirements

Logistics & Administration

• Conduct inventory cycle counts within the warehouse.
• Coordinate shipping of spare parts, robots, marketing materials, and other company assets
• Maintain accurate operational and performance reports as required
• Occasionally support campus engagement, marketing, and growth activities

What Success Looks Like (12-18 Months)

• Your fleet runs at or above uptime targets with minimal unplanned downtime
• You own your site operations independently -- you know your fleet, your campus, and your stakeholders
• Maintenance records, inventory logs, and operational reports are consistently accurate and current
• You have deepened your technical knowledge of autonomous systems and can train or mentor incoming team members
• You are a trusted on-site partner to campus stakeholders and the broader operations team

Who You Are

• You are energized by hands-on technical work and take pride in keeping complex systems running
• You are a self-starter who can troubleshoot independently and escalate intelligently
• You communicate clearly and proactively -- your supervisors and teammates are never in the dark
• You adapt quickly in dynamic environments and don't wait for perfect conditions to get things done
• You are organized and detail-oriented; you maintain records the way you maintain hardware -- with care
• You're curious about robotics and emerging technology and motivated to grow within the field

Qualifications

Required

• Bachelor's degree (or in final year of completion) in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering -- or equivalent technical discipline
• Demonstrated hands-on aptitude with hardware, electronics, or mechanical systems (coursework, projects, internships, or personal builds all count)
• Strong analytical and problem-solving skills
• Effective written and verbal communication in English
• Ability to work on-site full-time at the assigned campus location
• Ability to lift and handle equipment as part of normal operations

Preferred

• Experience with robotics, autonomous systems, IoT, or embedded devices
• Familiarity with Linux, networking, or mobile connectivity troubleshooting
• Prior field technician, lab assistant, or operations support experience
• Experience with inventory or asset management systems

Benefits & Perks

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Access to professional learning and development resources
• Direct, hands-on experience with deployed autonomous robotics systems

Other Requirements

• This is a full-time, on-site role -- remote work is not available
• Eligibility to work in the United States without sponsorship
• Ability to travel occasionally as needed based on operational needs
• Ability to work across time zones and collaborate with distributed teams

This role requires the ability to perform the following on a regular basis: standing, walking, and moving across campus and outdoor environments for extended periods; lifting, carrying, and maneuvering equipment and robot hardware up to 50 lbs; bending, kneeling, crouching, and reaching to inspect, repair, or deploy equipment; working in varying weather conditions and outdoor settings; operating vehicles or personal transportation between operational sites as needed.

Robot.com is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law. If you require an accommodation to perform the essential functions of this role, please contact [email protected] during the application process or upon hire.

Robot.com is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

Employment with Robot.com is at-will, meaning either party may terminate the employment relationship at any time, with or without cause or notice, unless otherwise required by applicable law.

Interview Process and Timeline

We move quickly and are committed to a respectful, transparent candidate experience. Our target hire date is July 1st, 2026. Our target start date is July 20, 2026. The full process typically takes two to four weeks from initial contact to offer. Candidates who are selected early may have the opportunity to begin in a part-time capacity prior to their full-time start date, subject to scheduling and operational alignment.

• Async Video Screen (20–30 minutes)

Complete a brief video screening at your convenience. You'll share your background, your interest in the role, and any initial questions you have for our team.

• HR Interview (Google Meet, 30-45 minutes)

A structured interview with HR covering your experience, competencies, and fit with Robot.com’s culture and values.

• Hiring Manager Interview (Google Meet, 30-45 minutes)

A structured interview with HR covering your experience, competencies, and fit with Robot.com’s culture and values.

• Technical Assessment

An async technical exercise designed to assess practical engineering and troubleshooting skills relevant to the role. Instructions and time expectations will be provided in advance.

• Offer (if selected)

Qualified candidates will receive a written offer of employment. Our team is available to answer any questions before you decide.