Systems Operator I

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Kapsch TrafficCom is seeking highly motivated, detail-oriented individuals to join our team at the NYS DOT Region 6 Traffic Management Center. This is an excellent opportunity to launch a rewarding career in the growing field of Intelligent Transportation Systems (ITS). As a TMC Operator, you’ll play a critical role in keeping New York roadways safe and efficient by monitoring traffic conditions, coordinating incident response, and delivering timely information to the public.

A Traffic Systems Operator I is responsible for Traffic Operations situational awareness, data entry and monitoring a designated region, district, and roadway for normal and emergency conditions to identify incidents, coordinate response and update status for DOT and Consultant management in a 24/7/365 environment, using various software, CCTV and Intelligent Transportation Systems (ITS).

While no previous TMC or ITS experience is required, successful candidates should demonstrate:

• Proficiency with Windows-based systems and comfort working on a multi-monitor workstation
• Ability to type quickly and accurately in a fast-paced environment
• Strong working knowledge of Chemung, Steuben, Yates, Schuyler, and Allegany County-area roadways and geography
• Excellent communication skills, both verbal and written
• Ability to prioritize and respond to real-time events with urgency and accuracy
• Strong teamwork and interpersonal skills
• Flexibility to work holidays and weekends as part of a 24/7/365 operation
• Ability to pass a comprehensive background check

Traffic Monitoring and Management

• Monitor traffic flow
• Identify incidents
• Coordinate with other organizations such as New York State Police
• Operate CCTV Cameras, DMS (Dynamic Message Sign), and other related systems
• Data entry for use in the Traveler Information System
• Manage Roadwork

Incident Management

• Detect and verify incidents
• Initiate and coordinate response
• Activate and verify public information
• Disseminate incident information
• Documentation of related or required data as needed

What’s in it for you?

• Opportunity to solve complex problems that improve daily the lives of people around the world
• Opportunity to work with cutting edge technologies in a high-growth industry
• Career growth and development
• Casual work environment
• Full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents
• $24.72/Hour ($20/Hour during training 4-6 weeks)
• 20 Days PTO (Accrued)
• Shift: Sat, Sun, Mon, and Wed 6AM - 4PM