Epic ASAP Analyst - Contractor

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Responsibilities

Be the Epic expert behind every surgical encounter—support the workflows and build that keep ambulatory surgery running safely and efficiently.

We’re hiring an Epic-certified and experienced ASAP Analyst for a 6-month contract. 40 hours/week, W2 Hourly (no 1099 or C2C).

This is hands-on, operational work: you’ll spend your time resolving tickets, troubleshooting interface failures, and delivering targeted build changes that keep data flowing reliably between Epic and external systems.

What You’ll Do

(Exact scope varies by specialization and level—this is the shared core.)

• Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic’s Bridges Interfaces application.

• Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.

• Handle break-fix work by troubleshooting interface failures, transmission errors, and mapping issues, identifying root cause, and implementing safe, well-tested fixes.

• Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively.

• Translate requests into clear, testable requirements—confirming what success looks like before you build.

• Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.

• Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.

• Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.

• Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.

• Lead ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices.

The Details

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

• Location: This position is remote. You must work from a location within the United States with consistent internet service.

• Work Type: Contract

• Schedule: Monday-Friday, 8:00AM - 5:00PST business hours, with some flexibility. 40 hours/week

• Contract length: 6 months with likelihood of extension

What You’ll Bring

Certification requirements

• Current Epic certification in ASAP.

Experience:

• 2+ years delivering scoped ASAP analyst work end-to-end—problem solving, requirements gathering, testing, and solution implementation.

Core skills for success

• Deep specialization in ASAP and interest in growing into areas within Epic.

• Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward.

• Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change.

• Strong written and verbal communication—you can explain your reasoning and adapt your message to your audience.

• A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world.

• Ownership and reliability: you follow through, flag risk early, and ask for help when you need it.

Nice to Have

• Experience leading cross-functional workstreams, mentoring others, or improving team standards/methods (especially for Senior roles).

• Experience in regulated or highly controlled environments where consistency and traceability matter.

• Experience with structured delivery practices (requirements traceability, change control, test planning, release readiness).

Required & Desired Skills

Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience.

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to [email protected] to request accommodations and we’d be happy to chat.

Originally posted on Himalayas