Senior IAM Auth0 Engineer

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Authentication & Authorization Support

• Strong working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML
• Experience supporting Auth0 or similar IAM platforms in production environments

Troubleshooting & Incident Management

• Proven ability to diagnose and resolve authentication and authorization issues
• Experience analyzing logs, SAML assertions, OAuth tokens, and API failures
• Familiarity with ticketing systems and SLA-driven support environments

IAM / CIAM Operations

• Hands-on experience managing IAM/CIAM platforms
• Support for user lifecycle management (provisioning, deprovisioning, access changes)
• Understanding of RBAC and ABAC implementation and support

Cloud IAM Support

• Experience supporting IAM services in AWS, Azure, or GCP
• Ability to troubleshoot identity-related issues in cloud environments

API & Integration Support

• Experience supporting IAM integrations with REST APIs
• Understanding of tokens, JSON, and API authentication flows

Basic Development Knowledge

• Working knowledge of Java or .NET (for troubleshooting integrations)
• Ability to review logs and debug IAM-related application issues

Security & Compliance

• Awareness of IAM security best practices
• Understanding of access governance and compliance requirements

Key Responsibilities

• Provide L2/L3 support for IAM platforms, ensuring high availability and performance
• Troubleshoot authentication, authorization, and SSO issues across applications
• Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications
• Manage user lifecycle activities, including provisioning and access updates
• Monitor IAM systems, respond to incidents, and meet SLA targets
• Work with application teams to resolve IAM-related issues
• Perform root cause analysis and implement preventive fixes
• Maintain documentation and runbooks for support processes
• Assist in audits, compliance checks, and access reviews

Good-to-Have Skills

• Experience with federation tools (ADFS, Ping Identity, ForgeRock)
• Exposure to Privileged Access Management (PAM) support
• Familiarity with Zero Trust concepts
• Experience with DevSecOps or production support models.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related field

Certifications (Preferred):

• Auth0 Developer
• Microsoft Identity & Access Administrator
• AWS Security Specialist

Key Attributes

• Strong problem-solving and diagnostic skills
• Ability to operate in a 24/7 or shift-based support model (if required)
• High sense of ownership and accountability
• Clear communication and coordination skills across teams

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.