Technical Product Manager

Company Description Resource Innovative Technologies (RITS) is a US-based, AI-driven product company that delivers cutting-edge technology solutions through a flexible US–India delivery model. The organization helps businesses accelerate growth with intelligent product development, AI-powered automation, and strategic IT consulting tailored to specific business needs. RITS brings together experienced technology and product professionals who address modern challenges, including scalable digital product development, AI integration, and IT cost optimization. The company provides end-to-end ownership across AI solutions, product development, cloud and infrastructure, and agile consulting, serving both startups and enterprises as a trusted partner. RITS follows an AI-first approach, emphasizing agility, cost-effectiveness, and high-quality delivery across global teams.

Role Description We are seeking an experienced Technical Product Manager to lead the strategy, development, and delivery of customer account management and identity solutions. The ideal candidate will have strong expertise in customer identity and access management (CIAM), particularly with Okta, and experience driving digital transformation initiatives. Experience in the Quick Service Restaurant (QSR) industry is highly preferred.

This role requires close collaboration with engineering, UX, security, marketing, operations, and business stakeholders to deliver scalable, secure, and customer-centric digital experiences across web, mobile, and in-store channels.

Responsibilities

• Define and execute the product roadmap for customer account management, authentication, authorization, and identity services.
• Lead the implementation and optimization of Okta Customer Identity (CIAM) solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), lifecycle management, and social login integrations.
• Gather and prioritize product requirements based on customer needs, business objectives, and market trends.
• Partner with engineering teams to deliver high-quality, scalable, and secure identity platforms.
• Drive digital transformation initiatives that improve customer engagement, loyalty, and omnichannel experiences.
• Collaborate with cybersecurity and compliance teams to ensure adherence to security, privacy, and regulatory standards.
• Define product success metrics and monitor KPIs related to customer adoption, authentication success rates, conversion, retention, and account security.
• Manage Agile product development activities, including backlog prioritization, sprint planning, user story creation, and acceptance criteria.
• Work cross-functionally with marketing, loyalty, CRM, customer support, and operations teams to deliver seamless customer experiences.
• Conduct competitive analysis and stay current with emerging trends in identity management, customer engagement, and digital technologies.
• Identify opportunities for process automation and continuous improvement across customer-facing platforms.
• Communicate product vision, roadmap, and release updates to executive leadership and stakeholders.

Required Qualifications

· Bachelor’s degree in computer science, Information Systems, Engineering, Business, or a related field.

· 10 + years of Product Management experience in technology or digital products.

· Hands-on experience with Customer Identity and Access Management (CIAM) platforms, preferably Okta.

· Strong understanding of authentication protocols such as OAuth 2.0, OpenID Connect (OIDC), SAML, and JWT.

· Experience managing customer account management features, including registration, login, profile management, password recovery, and account security.

· Proven experience leading digital transformation initiatives.

· Strong understanding of Agile/Scrum methodologies and product lifecycle management.

· Excellent stakeholder management, communication, and leadership skills.

· Experience working with APIs, cloud-based applications, and microservices architectures.

· Ability to translate business requirements into technical product specifications.

Preferred Qualifications

· Experience within the Quick Service Restaurant (QSR), Retail, Hospitality, or Consumer Digital industries.

· Experience with customer loyalty platforms and CRM integrations.