Senior Principal Customer Success Manager

PagerDuty Senior Principal Customer Success Manager 2 Days AgoSaved Easy Apply Remote or Hybrid Los Angeles, CA, USA Easy Apply 125K-172K Annually Senior level 125K-172K Annually Senior levelArtificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • AutomationLead executive-level customer relationships to drive adoption of PagerDuty products, deliver measurable business value, and mitigate risk. Create and execute adoption and ROI plans, guide process/people change, coordinate cross-functional post-sales teams, and facilitate reviews, trainings, and strategic engagements. Forecast renewals and expansion while representing customer needs to product and sales teams. Travel up to 25% for in-person meetings.Top Skills: Ai/MlAutomationCloudDevOpsIt MonitoringPagerduty