FULL-TIME Retail Sales Associate / Key Holder

Job description:

Full-Time Retail Sales Associate & Key Holder – Luxury Boutique

Location: Toronto Premium Outlets: 13850 Steeles Ave. W., Unit #509 Halton Hills, ON L7G 0J1.

Hours: 32–40 hours per week

Reports to: Store Manager

About La Canadienne

Founded in Montreal in 1987, La Canadienne is an iconic Canadian brand inspired by Italian footwear design. Known globally for its timeless style and exceptional craftsmanship, the brand creates footwear, outerwear, and accessories designed for modern urban living—without compromising on comfort or functionality.

La Canadienne takes a conscious approach to manufacturing, using premium Italian hides sourced responsibly, durable materials, and environmentally mindful processes. Handcrafted by skilled artisans, each product reflects a commitment to quality, sustainability, and all-season city living.

The Opportunity

La Canadienne is seeking a Full-Time, career-oriented Sales Associate / Specialist (Key Holder) to support our Toronto Premium Outlet store. This role is ideal for a luxury retail professional who delivers exceptional customer service, drives sales through relationship building, and supports store operations through key-holder responsibilities.

As a brand ambassador, you will represent La Canadienne’s values, craftsmanship, and customer-first philosophy while supporting daily store operations.

Key Responsibilities

Customer Service & Sales

• Deliver an elevated customer experience by building rapport and understanding client needs
• Build and maintain a loyal clientele through new customer acquisition and ongoing client development
• Achieve personal sales goals through relationship selling and exceptional service
• Demonstrate in-depth knowledge of La Canadienne products and current collections, both in-store and online
• Educate customers on product features, fit, and care

Operations & Key Holder Support

• Act as a Key Holder, supporting the Store Manager in daily store operations
• Perform store opening and closing procedures in accordance with security and cash-handling protocols
• Provide leadership coverage when management is not on the floor, ensuring store standards and policies are upheld
• Assist with staff guidance and operational support as needed
• Communicate inventory, product quality, or operational concerns to management promptly

Sales Operations & Product Flow

• Accurately and efficiently process sales transactions at POS (Shopify knowledge a bonus)
• Receive, unpack, replenish, and process merchandise
• Execute inter-store transfers and customer orders (picking, packing, and shipping)
• Maintain visual merchandising and window displays in alignment with brand standards

Store Standards & Team Collaboration

• Maintain a clean, organized, and secure sales floor and stock areas
• Ensure a safe, tidy, and professional work environment
• Collaborate effectively within a team-oriented environment
• Support management with additional operational duties as assigned

Qualifications

• 2–3 years of luxury or premium retail sales experience
• Previous key-holder experience preferred
• Strong customer service and relationship-selling skills
• Independent, self-motivated, detail-oriented, and entrepreneurial
• Strong interpersonal and communication skills
• Ability to resolve customer concerns professionally
• Awareness of current fashion trends and the competitive retail landscape
• Flexible availability, including week days, weekends, and holidays
• Ability to lift and carry up to 30 lbs
• Weekend availability required