Product Support & Resolution Principal Ops Coordinator, Empower Dealer Success Team - Work from Home
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Capital One Product Support & Resolution Principal Ops Coordinator, Empower Dealer Success Team - Work from Home 5 Hours AgoSaved Remote or Hybrid Richmond, VA, USA 57K-65K Annually Mid level 57K-65K Annually Mid levelFintech • Machine Learning • Payments • Software • Financial ServicesProvide end-to-end dealer support across billing, product (Dealer Navigator), and onboarding via inbound/outbound call and chat. Investigate issues, escalate appropriately, liaise with vendors and product teams, document subject-matter updates, and support continuous improvement and special projects to enhance dealer satisfaction.Top Skills: Dealer NavigatorGoogle SheetsJIRASalesforce
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