Sr. Manager, Customer Success

FourKites Sr. Manager, Customer Success YesterdaySaved Easy Apply Remote or Hybrid 2 Locations Easy Apply 145K-175K Annually Senior level 145K-175K Annually Senior levelArtificial Intelligence • Big Data • Logistics • Machine Learning • Software • TransportationLead and develop a team of Customer Success Managers to drive customer adoption, retention, and expansion. Own account planning, risk mitigation, renewals strategy, executive relationships, playbook execution, and cross-functional collaboration. Monitor customer health, satisfaction, and revenue metrics while scaling team processes and serving as escalation for client issues. Role requires ~25% travel for client site visits.