Tier 2 Technical Support

CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to provide advanced technical support for our payment processing, POS, software, and infrastructure environments. This role serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 Support.

The ideal candidate possesses strong experience supporting Windows-based environments, Microsoft SQL Server databases, IIS web servers, ASP.NET applications, networking infrastructure, and payment technology platforms. This individual will work closely with Operations, Development, Product, and Customer Success teams to diagnose, troubleshoot, and resolve technical issues affecting merchants and internal systems.

This is a full-time hands-on technical role requiring strong analytical skills, excellent troubleshooting abilities, and a passion for solving complex technical challenges.

This position is 100% on-site in Roseville, CA. No remote or hybrid options available.

Compensation: $27 - $37 hourly