Software Support Engineer (.NET)

At Advisor360°, we build technology that transforms how wealth management firms operate, scale, and serve their clients. As a leading SaaS platform in the fintech space, we’re trusted by some of the largest independent broker-dealers and RIAs to power the full advisor and client experience—from portfolio construction and reporting to compliance and client engagement.

What sets us apart? It's not just the tech (though it's best-in-class). It's the people, the purpose, and the passion behind everything we do.

We’re a team of builders, thinkers, and doers who believe that great companies are defined by the stories they tell and the experiences they create—internally and externally. We bring deep industry expertise, a collaborative spirit, and a commitment to innovation as we reshape what’s possible in wealth management.

As we grow, we’re looking for teammates who are ready to roll up their sleeves, think big, and help elevate our brand in a way that reflects the bold ambitions we have for our company and the clients we serve.

Join us, and be part of a company that's not only moving fast—but making it count.

This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters.

As an L4 Support Engineer you will be responsible for maintaining complex software applications within our SaaS environment. You will leverage your deep expertise in modern software technologies to enhance the functionality, performance, and scalability of our software solutions. Your role will involve collaborating with cross-functional teams to solve complex technical problems, develop advanced serviceability capabilities and ensure the ongoing reliability and security of our SaaS platform.

Here’s What You’ll Do

• Provide advanced technical support for the Advisor360° SaaS platform including advanced monitoring, complex issue diagnosis, break/fix, and service restoration
• Optimization of application performance and availability
• Analysis of software systems to identify opportunities for software and architecture improvements
• Design and development of serviceability tooling and features to allow enhance and streamline support capabilities
• Build deep domain expertise on global infrastructure deployment technology and processes
• Mentor and support team members with technical expertise and guidance
• Ensures compliance with coding standards and development procedures
• Respond to questions, researches issues, and coordinates resolution of issues
• Work closely with Engineering, QA, DevOps, and Infrastructure teams to resolve defects and technical issues
• Occasional participation in on-call rotations

What You Bring To The Table

• 5+ years of experience in software development, with a focus on SaaS applications
• Familiar with leveraging AI in code analysis and generation
• Strong experience with cloud platforms like AWS, Azure, or Google Cloud
• In-depth understanding of full stack architectures, RESTful APIs, and database design
• Excellent problem-solving skills and the ability to work independently and collaboratively
• Experience in .NET recommended
• Experience with CI/CD pipelines, version control systems, and agile methodologies
• Ability to understand, enhance and improve code
• Must be self-motivated and detail oriented with excellent verbal and written communication skills

Why You’ll Love Working Here

It’s not just about work—it’s about building a career and enjoying the ride! Here’s what you can expect:

We believe in recognizing and rewarding performance. Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company. We offer comprehensive health benefits, including dental, life, and disability insurance. We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.

Join us on this journey. Advisor360° is an equal opportunity employer committed to a diverse workforce. We believe diversity drives innovation and are therefore building a company where people of all backgrounds are truly welcome and included. Everyone is encouraged to bring their unique, authentic selves to work each and every day. The way we see it, we are here to learn from each other.

The estimated base salary range for this position is $120,000–$141,000 + bonus & equity.

Advisor360° provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on factors including, but not limited to, individual candidate experience, skills, and qualifications.

Additionally, Advisor360° leverages current market data to determine compensation, therefore posted compensation figures are subject to change as new market data becomes available. The salary, other forms of compensation, and benefits information is accurate as of the date of this posting. Advisor360° reserves the right to modify this information at any time, subject to applicable law.

Advisor360° is currently authorized to employ individuals remotely in the following states: CA, CT, FL, GA, IL, MA, MD, ME, MI, NH, NJ, NY, NC, PA, RI, SC, TN, TX, UT, WA, VA. Applicants must reside in one of these states at the time of hire and throughout their employment unless otherwise approved by the People Team. Candidates located within 50 miles of our Needham, MA headquarters may be required to follow applicable hybrid work guidelines.

While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Advisor360 is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Advisor360 will not tolerate discrimination or harassment based on any of these characteristics.

As part of our recruiting process, Advisor360 uses Metaview during recruiter screening conversations solely to transcribe interview notes and capture an accurate record of the discussion. These transcripts help our recruiting team focus on the conversation rather than manual note-taking.

Advisor360 does not use artificial intelligence to evaluate candidates, make hiring decisions, rank applicants, or determine whether a candidate advances through the interview process. All hiring decisions are made by our recruiting team and hiring managers based on human review and assessment.