Digital and AI Solutions Engineer

KeyPoint Credit Union is seeking a versatile and forward-thinking technical resource to join our Digital Services team. KeyPoint is undergoing a transformation, aggressively adopting agentic AI. In this role, you will design, develop and maintain full-stack applications, and build agentic AI solutions and partner with business stakeholders to translate operational needs into intelligent, scalable digital products. This is a hands-on role that blends modern AI engineering with traditional software development and direct support of the digital services function.

Key Responsibilities

Agentic AI Solution Development

• Design, build, and deploy agentic AI solutions using Microsoft Copilot Studio, and other Agentic AI platforms (TBD).

• Apply AI fluency to identify opportunities where business processes can be automated or augmented through AI.

• Translate business workflows and user needs into AI-enabled solutions, including agent orchestration, prompt design, and integration with internal systems.

• Stay current with emerging capabilities across the broader AI ecosystem — including Microsoft Copilot Studio, Anthropic Claude, OpenAI (GPT), and other agentic LLM platforms — and recommend adoption where appropriate.

Application Development

• Build and maintain applications using Microsoft .NET and C#.

• Develop responsive front-end interfaces using TypeScript and Angular.

• Implement scalable back-end services using Node.js.

• Write clean, maintainable, and well-documented code.

API Development & Integration

• Design, build, and maintain RESTful APIs to support internal applications and third-party integrations.

• Ensure reliable, secure data exchange between Keypoint platforms and partner systems.

• Troubleshoot and optimize API performance.

Security & Code Quality

• Follow secure coding practices and adhere to industry and regulatory standards.

• Participate in peer code reviews and contribute to engineering best practices.

• Proactively identify and remediate vulnerabilities.

Operational & Helpdesk Support

• Provide mandatory support to the Digital Services team by resolving helpdesk tickets in a timely manner.

• Participate in a weekly on-call rotation, including triage and resolution of production issues outside business hours.

• Document issues, root causes, and resolutions to strengthen the team's knowledge base.

Collaboration & Problem Solving

• Partner with business stakeholders, product owners, and other engineers to understand requirements and deliver solutions.

• Operate effectively when requirements are incomplete or ambiguous; ask the right questions and propose pragmatic solutions based on limited information.

• Communicate technical concepts clearly to both technical and non-technical audiences.

Required Qualifications

• 5–7 years of professional software development experience.

• Bachelor's or Master's degree in Computer Science or a closely related field.

• Hands-on experience building Agentic AI solutions in Microsoft Copilot Studio or comparable agentic AI / low-code AI platforms.

• Familiarity with other leading agentic LLM platforms and models (e.g., Anthropic Claude, OpenAI GPT), including their APIs, capabilities, and practical trade-offs when selecting models for different use cases.

• Strong proficiency in Microsoft .NET and C#.

• Proven experience with TypeScript, Angular, and Node.js across the full stack.

• Experience designing, building, and integrating REST APIs.

• Working knowledge of secure coding practices (OWASP Top 10, authentication/authorization patterns, data handling).

• Strong analytical, problem-solving, and communication skills.

• Demonstrated ability to work independently, learn quickly, and deliver in a fast-paced environment.

• Strong teamwork and collaboration skills.

• Willingness to participate in a weekly on-call rotation and provide timely helpdesk support.

Preferred Qualifications

• Experience in the financial services industry, ideally with credit unions or banks.

• Familiarity with financial services regulatory and compliance considerations (e.g., data privacy, audit, customer authentication).

• Experience with the broader Microsoft Azure ecosystem (Azure AI Services, Azure Functions, Azure DevOps).

• Experience with CI/CD pipelines and version control (Git).

Work Model

This is a hybrid role based out of San Jose, CA. The successful candidate will be expected to work onsite 2 days per week and may work remotely the remaining days, subject to team needs and on-call responsibilities.