ServiceNow Software Engineer

Title: ServiceNow Software Engineer

Location: Jacksonville, FL / onsite

Direct Hire

Salary + 10% bonus + benefits

No relocation assistance at this time

Overview

• We are seeking a ServiceNow Software Engineer to own and evolve a mission-critical specialty claims platform built on top of ServiceNow.
• This role is designed for an engineering lead with deep platform, integration, and data experience, not a traditional ServiceNow administrator.
• Work with ServiceNow CSM, App Engine, and Integration Hub, and orchestration tools.
• The role partners closely with product management and business leaders on roadmap and backlog and leads delivery through a combination of internal engineers and a Software Integrator.

Key Responsibilities:

Platform Architecture & Engineering Ownership

• Own the end-to-end architecture of a highly customized ServiceNow-based claims platform supporting specialty insurance programs.
• Lead the design and evolution of claims data models, workflows, and automation, ensuring scalability, maintainability, and transaction integrity.
• Use ServiceNow CSM and App Engine as an extensible platform to implement complex, non-standard claims capabilities.
• Establish and enforce engineering standards, customization guidelines, and architectural patterns across the platform.
• Make architectural tradeoffs balancing customization, performance, maintainability, and long-term platform health in a regulated environment.

Hands-On Role

• Act as a hands-on engineer capable of authoring, reviewing, and governing custom ServiceNow code (JavaScript, Script Includes, Business Rules, UI logic).
• Review and approve technical designs, ensuring consistency with platform standards and architectural vision.
• Drive reuse through shared components, frameworks, and patterns rather than one-off implementations.
• Own enterprise integrations using ServiceNow Integration Hub, including custom actions and orchestration flows.
• Design and govern both real-time transactional integrations and batch-based data pipelines.

Lead integration with:

• Policy administration systems
• Financial and accounting platforms
• Enterprise data warehouse and analytics platforms

Apply strong understanding of enterprise integration patterns, including:

• Event-driven architectures
• Synchronous vs. asynchronous processing
• Data consistency and reliability strategies across distributed systems
• Ensure integrations meet expectations for transaction integrity, auditability, and operational resilience common in financial services platforms.

SDLC, Production Support & Operational Excellence

• Own the ServiceNow SDLC, including environment strategy, release management, testing, and deployment practices.
• Define and operate the production support model for a mission-critical claims platform.
• Partner with operations, DevOps, and infrastructure teams on monitoring, incident response, root cause analysis, and continuous improvement.
• Ensure platform reliability, availability, performance, and operational readiness at scale.

Required Qualifications:

• 5+ years of software engineering experience, including hands-on platform or enterprise system development.
• Proven experience with heavy customized ServiceNow environments with extensive scripted solutions.
• Demonstrated experience delivering custom-built platforms on top of ServiceNow, using CSM, App Engine, and Integration Hub as implementation tools.
• Experience designing and operating enterprise integration patterns, including event-driven systems, synchronous APIs, batch data pipelines, and distributed data consistency.
• Experience owning platform SDLC, production support, and technical standards.
• Strong communication skills and the ability to lead both engineers and integrator teams.
• Financial services experience strongly preferred.