Analytics & Insights - Home Panel

Job Description

We are seeking a Junior Industry Insights Analyst to support our growing portfolio of Horticulture and Fresh Food clients, representing AUD $1.3M+ in managed business.

This role is business-critical. The position provides essential insights and analytical support that underpin customer engagement, retention, and growth—particularly in the context of a rapidly expanding client base and recent double-digit winback success.

This is not a traditional data extraction role. The successful candidate will play a key role in transforming data into actionable insights, supporting commercial decision-making, and enabling Customer Success teams to deliver measurable value to clients.

Key Responsibilities

Client & Commercial Support

• Provide ongoing industry insights support for Horticulture and Fresh clients
• Partner closely with Customer Success Managers to strengthen client relationships and drive retention
• Support onboarding and scaling of recent winback clients, ensuring high-quality insight delivery
• Contribute to client presentations, reviews, and strategic discussions

Insights & Analysis

• Translate complex datasets into clear, relevant, and actionable insights
• Identify category trends, growth opportunities, and performance drivers
• Move beyond basic reporting to deliver storytelling that drives commercial outcomes
• Proactively highlight risks and opportunities within client portfolios

Data & Reporting

• Develop and maintain standard and ad hoc reports
• Ensure accuracy, consistency, and relevance of data outputs
• Improve reporting processes and drive efficiency through automation where possible

Cross-Functional Collaboration

• Work closely with Customer Success, Sales, and Analytics teams
• Support internal stakeholders with industry knowledge and insights expertise
• Contribute to building scalable insights frameworks for the team

Qualifications

Essential

• 1–3 years’ experience in data analysis, insights, or related roles
• Strong analytical skills with ability to interpret data and generate insights
• Experience using tools such as Excel, BI tools (e.g., Power BI/Tableau), or similar
• Strong communication skills with ability to translate data into clear business narratives
• High attention to detail and ability to manage multiple priorities

Desirable

• Experience in FMCG, retail, fresh food, or horticulture sectors
• Exposure to customer-facing or commercial environments
• Understanding of category management or retail analytics

Key Attributes

• Curious and proactive mindset
• Strong problem-solving capabilities
• Ability to work in a fast-paced, growing environment
• Comfortable taking ownership and working with limited supervision
• Collaborative team player with strong stakeholder engagement skills

Additional Information

Why This Role is Critical

This position is essential to maintaining service quality and supporting growth across a high-value client portfolio:

• Supports AUD $1.3M+ in Horticulture and Fresh client revenue
• Enables delivery for a growing base of winback clients
• Addresses current resourcing gaps in Customer Success
• Ensures continuity of high-impact insights delivery, which is key to retention and expansion

Without this role, there is a material risk to client satisfaction, retention, and the ability to scale recent business wins effectively.

Outcome Expectations

Success in this role will be measured by:

• Quality and impact of insights delivered to clients
• Support of Customer Success in achieving retention and growth targets
• Ability to manage workload across multiple accounts
• Contribution to improved processes and scalable insights delivery

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion