Specialist, Customer Experience Communications - Execution (Comcast Business)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
The Specialist, Customer Experience Communications - Execution is responsible for the development and delivery of customer communications across onboarding, service, transactional, and product education journeys. This role executes against defined strategy while contributing to continuous improvement by enhancing messaging, questioning assumptions, and leveraging AI tools to improve quality and efficiency. This role operates with increasing autonomy and is expected to take ownership of deliverables while identifying opportunities to improve both content and process.
Job Description
Responsibilities:

• Writes, edits, and delivers customer communications across multiple touchpoints, ensuring alignment with CX strategy and business objectives
• Executes against CX communications briefs while refining messaging for clarity, tone, and customer comprehension
• Structures content to improve usability, readability, and overall customer experience
• Applies AI tools to support content drafting, iteration, and refinement
• Uses sound judgment to validate, edit, and elevate AI-assisted outputs to meet brand and compliance standards
• Demonstrates curiosity in adopting new tools and improving personal efficiency
• Ensures all communications meet brand voice, tone, and compliance requirements
• Anticipates common feedback from Legal and Brand, improving quality of initial drafts
• Maintains high attention to detail across all deliverables
• Identifies opportunities to improve messaging, templates, and workflows
• Questions existing approaches and raises recommendations backed by rationale
• Contributes to the evolution of content standards and best practices
• Partners with Manager and Strategy roles to align on intent and refine deliverables
• Works effectively with cross-functional partners across Product, Marketing, Digital Experience, and Legal
• Incorporates feedback quickly and effectively to meet timelines
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• 2-5+ years of experience in copywriting, content creation, or customer communications
• Strong writing and editing skills with attention to detail
• Experience working within brand and compliance frameworks
• Familiarity with or willingness to adopt AI tools for content development
• Ability to manage multiple priorities in a deadline-driven environment

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Communications; Copywriting; Content Creation
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years