Technical Analyst - IT Applications(Banner)

The Technical Analyst – IT Applications (Banner) is responsible for the design, development, integration, enhancement, and support of enterprise applications, with a primary focus on the Ellucian Banner Student Information System (SIS). The role supports HCT's digital transformation initiatives by developing secure, scalable, and reliable enterprise solutions, integrating business-critical systems, automating business processes, and ensuring optimal application performance and availability.

The Technical Analyst collaborates with business stakeholders, functional teams, and technology partners to deliver innovative technology solutions that enhance institutional efficiency and improve user experience.

Key Responsibilities

• Design, develop, enhance, and maintain enterprise applications with a primary focus on the Ellucian Banner Student Information System.
• Develop secure, scalable, and high-performing applications using ASP.NET Core, C#, Web APIs, and related Microsoft technologies.
• Design and implement RESTful APIs, microservices, and enterprise integration solutions.
• Develop and maintain integrations between Banner, Oracle Fusion applications, OpenText Documentum, UAE government platforms, and other enterprise systems.
• Support application integration using Azure Service Bus, API Gateway technologies, and messaging platforms.
• Develop automation solutions using Microsoft Power Automate, Microsoft Copilot, AI technologies, and Large Language Models (LLMs), where appropriate.
• Build and maintain CI/CD pipelines using Azure DevOps and GitHub Actions.
• Develop and maintain containerized applications using Docker and Kubernetes.
• Perform application troubleshooting, root cause analysis, performance tuning, and production support activities.
• Support application upgrades, deployments, testing, release management, and post-implementation support.
• Perform data migration, transformation, validation, and ETL activities.
• Prepare technical documentation, system specifications, integration documentation, and operational procedures.
• Collaborate with business users, functional analysts, vendors, and project teams to gather requirements and deliver technical solutions.
• Ensure applications comply with HCT security, quality, governance, and architecture standards.
• Participate in Agile development activities including sprint planning, code reviews, testing, and continuous improvement initiatives.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Master's degree is desirable.

Minimum Experience

• Minimum 5–7 years of experience in enterprise application development, system integration, and application support.
• Experience working within Higher Education institutions is highly desirable.
• Hands-on experience with Ellucian Banner Student Information System is highly preferred.

Technical Skills

• ASP.NET Core & C# Web APIs
• Microservices & API Gateway Design
• Python, Pandas, NumPy, and Data Libraries
• LLM / OpenAI / Open-Source AI Models
• Microsoft Power Automate & Microsoft Copilot
• Azure Service Bus, Azure Key Vault, Azure Fabric
• Docker, Containerization & Kubernetes
• CI/CD using Azure DevOps & GitHub Actions
• Messaging & Event Streaming (Kafka, RabbitMQ, Azure Service Bus)

Domain Knowledge

• Ellucian Banner Student Information System
• Oracle Fusion HCM / HRMS
• Oracle Fusion Finance & Procurement
• OpenText Documentum Enterprise Content Management
• UAE Government Service Bus (GSB)
• MOHESR Integrations
• UAE Pass API Integrations
• Higher Education business processes
• Data Migration & ETL Pipelines

Preferred Certifications

• Microsoft Certified: Azure Developer Associate (AZ-204)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft Certified: Azure AI Fundamentals (AI-900)
• Oracle Fusion HCM Cloud Certification
• GitHub Actions / Azure DevOps Certification

Core Competencies

• Analytical Problem Solving
• Stakeholder Management & Communication
• Cross-functional Collaboration
• Technical Documentation
• Continuous Learning & Innovation
• Attention to Detail
• Quality Focus
• Agile Methodologies
• Time Management
• Self-motivated and Results-driven