Software Developer II- Customer Experience and AI Platforms

Overview

We’re looking for a Software Developer to join our growing Customer Experience technology team, supporting and expanding our enterprise NICE platform and next-generation AI-driven solutions.

This role sits at the intersection of software development, AI innovation, and customer experience transformation. You’ll help design and build solutions that power contact center operations, improve agent effectiveness, and enhance customer interactions across the enterprise.

If you enjoy solving complex problems, building scalable solutions, and working with emerging technologies like Agentic AI, automation, and knowledge management systems, this is a high-impact opportunity.

What You’ll Do

• Design, develop, and enhance solutions within the NICE CX platform ecosystem
• Build and customize capabilities beyond out-of-the-box functionality to meet business needs
• Support day-to-day platform operations, including troubleshooting and continuous improvement
• Partner with business stakeholders to translate requirements into scalable technical solutions
• Develop and support integrations with tools such as knowledge management systems, AI-powered agent assist solutions, workflow automation tools and Outbound Dialer programs.
• Participate in innovation initiatives involving Agentic AI, Next Best Action, intelligent workflows and how these and others can drive internal and external experience.
• Help evaluate and pilot new technologies
• Improve system reliability, scalability, and performance

What You Bring

• 2–5+ years of experience in software development (.net, Python and similar)
• Experience building and supporting enterprise platforms or customer-facing systems
• Strong problem-solving skills
• Experience with APIs, integrations and cloud platforms
• Interest in AI/ML, automation, or conversational AI
• Strong collaboration and communication skills
• Strong Database experience – SQL preferred

Nice to Have

• Experience with NICE CXone or similar platforms (preferred)
• Familiarity with low-code/no-code platforms
• Agile experience

Why Join Us

• Work on cutting-edge AI and customer experience technologies
• Play a key role in scaling a mission-critical platform
• Influence innovation across business units
• Competitive compensation and benefits

Impact You’ll Make

Your work will directly improve how we serve customers both internal and externally by enabling smarter, faster, and more personalized interactions.