Product Support Engineer (C# / JavaScript)

Location: Barcelona, Spain

At Convermax, we’re developing a powerful search engine tailored for online auto parts stores. We’re looking for a Product Support Engineer to join our team and help deliver exceptional customer support. This role requires a unique blend of strong communication skills and technical expertise — you’ll be assisting customers by directly troubleshooting, debugging, and fixing code issues.

On the client side, we work with JavaScript / React / Redux, and on the server side, we use C# and .Net. This is a complex, high-performance system with a distributed architecture where milliseconds count. Currently, around 500,000 users rely on our service every day.

Responsibilities

• Manage technical inquiries and support requests via email.
• Troubleshoot and resolve straightforward issues (in C# and JavaScript code)
• Escalate complicated cases to the development team when needed.
• Keep customers informed on the status and progress of their requests.

Requirements

• Proficiency in English.
• Experience with C# and .Net on Backend.
• Web development skills in HTML, JavaScript, and CSS.
• Customer-focused with excellent communication skills.
• Comfortable working in an office setting.

What We Offer

• Competitive salary.
• Flexible working hours.
• An opportunity to contribute to cutting-edge technology as part of a skilled and collaborative team.

If you’re passionate about software, auto parts, and customer support, we’d love to hear from you!