TransUnion
Builtin · Indexed 2026-07-16
Consumer Operations Team Lead (Bilingual Spanish/English)
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Indexed description
TransUnion Consumer Operations Team Lead (Bilingual Spanish/English) 4 Hours AgoSaved Hybrid 6 Locations 72K-105K Annually Mid level 72K-105K Annually Mid levelBig Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data AnalyticsLead and coordinate a bilingual (Spanish/English) call center team, manage complex escalations, oversee daily operations and staffing, monitor KPIs (AHT, QA, adherence), deliver coaching and development, support hiring and training, and drive process improvements to ensure high-quality customer outcomes.Top Skills: ExcelMicrosoft PowerpointMicrosoft Word
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