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Tata Consultancy Services Linkedin · Posted 7d ago

Now Assist AI Agent/LLM Topic Developer

Scottsdale, Arizona, United States

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Job Description

Now Assist AI Agent / LLM Topic Developer

Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).

  • Practical experience on NowAssist Skills Kit.
  • Strong knowledge and hands-on experience on LLM Topic configuration.
  • Build and configure AI agents (virtual agents, copilots) on ServiceNow
  • Design multi-step agent workflows for real scenarios
  • Use Now Assist capabilities to automate:
  • ITSM workflows (incidents, requests)
  • HR / CSM use cases
  • Create LLM-powered “topics” (use cases) for agents
  • Design:
  • Prompts
  • Instructions
  • Guardrails
  • Tune responses for:
  • Accuracy
  • Tone
  • Business context
  • Define dialog flows:
  • Intents
  • User journeys
  • Fallback handling

Ensure

  • Natural conversation
  • Minimal friction

Improve Metrics Like

  • Containment rate
  • Resolution rate

Salary Range- $85,000-$95,000 a year

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