Customer Success Advisor – Reservoir Engineer

Novi Labs is a rapidly growing artificial intelligence–driven company based in Austin, Texas. Our mission is to help oil & gas and energy investors improve economic outcomes on their investments through advanced data analytics and applied AI. Operators and energy investors trust Novi to optimize multi-billion-dollar capital programs, reduce risk, and improve performance by leveraging data-driven insights. With a team of industry experts, data scientists, and software engineers, Novi is uniquely positioned to transform how upstream professionals make decisions. We take pride in attracting exceptional talent by offering a challenging, collaborative, and rewarding work environment — where your contributions shape the future of digital transformation in energy.

As a Reservoir Engineer – Applied AI & Analytics, the role intersects petroleum engineering and cutting-edge data science, not as a software developer, but as the technical expert who deploys and applies the latest AI and analytics tools to answer the critical business questions that drive unconventional oil & gas operations. You will work side-by-side with engineers and decision-makers at some of the largest unconventional operators in Lower 48, helping them leverage Novi’s AI-driven platform to drive better development decisions, optimize capital programs, and unlock the full value of their data. This is a client-facing technical role where you will:

• Serve as a trusted technical advisor to leading operators and investors.
• Guide clients in using Novi’s AI-driven tools to improve development planning, reserves assessment, and production optimization.
• Drive adoption of Novi’s data platforms by delivering insights that influence high-stakes capital allocation decisions.
• Collaborate across internal teams (engineering, data science, sales, product) to continually enhance both client outcomes and Novi’s offerings.

This role is ideal for a reservoir or production engineer looking to grow into the next generation of energy analytics, blending petroleum expertise with applied AI.

• Technical LeadershipAdvise clients on integrating Novi’s data solutions into their workflows to improve productivity, reduce costs, and guide strategic decisions.
• Troubleshoot and resolve client challenges, coordinating with engineering and product teams to ensure rapid and effective solutions.
• Act as a domain expert in unconventional resources, helping clients translate raw data into actionable reservoir insights.
• Client Success & Strategic PartnershipDeliver high-impact training workshops, product deep-dives, and technical enablement sessions.
• Develop tailored account strategies to expand adoption and ensure measurable business value.
• Build strong relationships with engineers, managers, and executives across client organizations.
• Become a trusted customer advisor through on-site engagements with customers.
• Innovation & Product FeedbackShare client insights and workflow needs with Novi’s product team to drive innovation.
• Communicate platform enhancements, new use cases, and measurable outcomes to clients.
• Stay current on oil & gas trends, data sources, and technologies to help shape best practices in digital reservoir engineering.

• Located in Midland, TX
• Bachelor’s degree in Petroleum Engineering, Geoscience, Data Science, or a related technical field.
• Minimum 2 year of experience in Unconventional Resources as a Reservoir, Production, Completions, or Geoscience professional. We welcome strong early-career engineers who have demonstrated data science or analytics skills through personal projects, coursework, or work outside their primary role.
• Proficiency in Python and SQL for data manipulation, statistical analysis, and visualization.
• Proven experience building analytical datasets and working with time-series production and completion data.
• Strong skills in manipulating and joining large datasets (e.g., public & proprietary data, state databases).
• Experience with third-party data sources (e.g., Novi, Enverus, IHS, WoodMac).
• Hands-on experience with oil & gas software (e.g., Novi, Spotfire, ARIES, ArcGIS).
• Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
• Strong organizational skills, able to manage multiple projects and priorities independently.

• Knowledge of “big data” practices for analytics and workflow automation.
• Exposure to ML frameworks applied to production or completion data (e.g., Random Forest, Causal Inference, or similar).
• Curiosity and self-driven learning in data science, ML, or AI demonstrated through courses, personal projects, or published work.
• Experience with REST APIs and ETL/ELT pipelines.
• Familiarity with AWS cloud services.

You’ll be a great fit if you:

• Enjoy working on a small, highly collaborative team.
• Thrive in cross-functional projects that combine engineering, data, and business outcomes.
• Value clear communication and can influence through well-reasoned ideas.
• Are motivated by solving complex problems that impact billions of dollars in energy investment.

• Willingness to travel up to 25% for client workshops, strategic engagements, and project kickoffs.
• This is an on-site role based in Midland, TX. Candidates must reside in or be willing to relocate to the Midland/Odessa area.

• A professional, collaborative environment with a focus on work/life balance.
• Flexible leave policy.
• Health, dental, and vision insurance.
• 401K.
• Stock options.
• The opportunity to transform the future of energy analytics while growing your own career at the intersection of reservoir engineering and AI.