Technical Support Engineer

Technical Support Engineer

• Sheffield based
• Competitive Salary

What's the Role?

At Vivedia, we create meaningful moments through technology. From cutting-edge AV solutions to seamless customer experiences, we help organisations connect, communicate, and inspire.

Right now, we're looking for a Technical Support Engineer who loves solving problems, helping customers, and getting stuck into complex technical challenges. If you're the person others turn to when technology misbehaves, we'd love to hear from you.

As a Technical Support Engineer, you'll be a key member of our Support & Quality team, acting as a trusted expert for our customers when they need us most.

You'll tackle a mix of AV and IT support issues, investigate faults, work with internal specialists to find solutions, and ensure customers receive an exceptional service experience every time.

What You'll Be Doing

• Providing expert remote technical support for a range of AV and IT systems.
• Acting as an escalation point for technical issues, supporting customers through our 1st–3rd line support process.
• Handling support calls, logging and managing tickets through our CRM system.
• Diagnosing, troubleshooting, and resolving complex technical faults across hardware, software, and networked systems.
• Working closely with Engineering and Development teams to investigate and resolve advanced technical issues.
• Creating and maintaining technical documentation, knowledge base articles, and support guides.
• Delivering outstanding customer service and building strong relationships with clients.
• Occasionally travelling to customer locations to resolve critical incidents and provide hands-on support.

What We're Looking For

We're not just looking for technical skills—we're looking for someone who enjoys finding solutions and taking ownership.

You'll likely have:

• Strong troubleshooting and diagnostic skills.
• The ability to remain calm, methodical, and focused under pressure.
• Excellent communication skills and the confidence to explain technical issues clearly to customers.
• A hands-on approach and willingness to support both remotely and on-site.
• Strong organisational skills with the ability to manage multiple priorities.
• A full UK driving licence.

Why Join Vivedia?

Because technology is only as good as the people behind it.

At Vivedia, you'll join a supportive team of experts who genuinely care about delivering exceptional experiences for customers.

You'll have the opportunity to work with cutting-edge technology, solve interesting challenges every day, and make a real impact on the success of our clients and our business.

Ready to be the expert customers rely on? If you're passionate about technology, thrive on problem-solving, and enjoy helping people, we'd love to hear from you.

Apply today and help us keep our customers connected, supported, and confident in the technology that powers their world.