Desktop Support Engineer

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. Established in 2008, Blupace has grown to employ over 160 professionals across multiple countries. We specialize in delivering innovative software solutions tailored to businesses of all sizes, with expertise in web and mobile applications, e-commerce platforms, and data analytics.

Our dedicated team is passionate about providing exceptional service while continually enhancing our products and offerings. We operate in different locations which includes UK, India, Australia, UAE, USA & across Europe.

The Role

• BlupaceTech is hiring for BAND 2 in Germany for multiple opportunities
• Exp. 4+ yrs
• NO sponsorship provided for this role.
• Work location - Munich, Nuremberg , Frankfurt , Cologne, Halle ,Leipzig, Berlin & Hanover
• Language proficiency - Minimum B2 -C1

What we’re looking for in a BAND 2 Resource

You'll need to have:

· Provide second level contact and problem resolution for customer issues.

· Work with vendors to remediate complex AV issues as needed.

· Provide timely communication on issue status and resolution.

· Maintain ticket updates for all reported incidents.

· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

· Should have basic knowledge of Mac operating system, to support Apple pc users.

· Install, upgrade, support and troubleshoot for printers, computer hardware.

· Performs general preventative maintenance tasks on computers, laptops, printers.

· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Candidate Required Minimum Qualifications and Skills

· Minimum of 4 years of IT experience.

· Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

· Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

· Proven analytical, troubleshooting and problem-solving skills.

· Proven ability to multi-task, effectively determine priorities and meet SLA’s.

· Excellent communication relationship-building and internal customer service skills.

· Adaptable and flexible in a fast-changing industry and work environment.

· Willing to work off-hours and weekends when required for projects or emergency support.

The Package

We offer a competitive salary and a great benefits package.

Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.