Customer Success Analyst (Analytics Solutions)

Job Description

Role Overview

This role will be responsible for supporting client relationships, ensuring timely and accurate delivery of insights and reports, resolving client inquiries, and collaborating across multiple functions to drive client satisfaction and business outcomes.

Key Responsibilities

1. Support day-to-day client contacts and contribute to the achievement of client satisfaction targets.
2. Build and maintain effective relationships with client representatives.
3. Own reporting activities, including report maintenance, business issue analysis, and solution integration.
4. Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables.
5. Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry.
6. Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevant teams to resolve client business questions and inquiries.
7. Monitor inquiry progress against agreed service levels and escalate issues where necessary.
8. Build strong relationships with client support teams to ensure service levels are consistently met or exceeded.
9. Work closely with Retail Analytics, Consulting, Operations, and Data Science teams to ensure deliverables are aligned to client business needs and delivered within agreed timelines.

Required Skills & Competencies

Technical Skills

• Microsoft Excel – Intermediate to Expert level
  • Advanced formulas and functions
  • Data manipulation and analysis
  • Pivot Tables and reporting
• Power BI – Intermediate to Expert level
  • Dashboard development
  • Data visualization
  • Data modelling and business reporting
• Microsoft PowerPoint – Intermediate to Expert level
  • Client-ready presentations
  • Storytelling and insight communication
  • Visualization of business findings
• Microsoft Dynamics
  • Client management and case tracking
  • Understanding of CRM workflows

Professional Competencies

• Strong analytical and problem-solving skills
• Ability to interpret data and translate findings into actionable client recommendations
• Excellent stakeholder management and communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Customer-centric mindset with a focus on service excellence
• Ability to work collaboratively across cross-functional teams
• Strong attention to detail and quality control

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion