AI Systems & Product Automation Engineer

Position Overview: This role will be responsible for building fast, working alternatives to bought software, starting with order processing, accounts payable, and our RMS, TMS and WMS capability, using AI and rapid build tools rather than licensing and implementing off the shelf platforms. It is a hands on, individual contributor role, not a strategy or management position. This role is a builder: someone who spends their week actually building and automating this capability, and can show the cash saved or avoided in doing it.

Key responsibilities:

Core Build Targets

• Order process automation: take the order lifecycle from manual handling to an AI driven, largely self running process
• Accounts Payable automation: build AI powered invoice matching, approval and processing, replacing manual AP work
• RMS, TMS and WMS capability: build fast, working equivalents of rental, transport and warehouse management functionality using AI and rapid build tools, instead of buying and implementing licensed platforms
• Build in stages: prove the approach on order process and AP first, then extend to RMS, TMS and WMS with clear go or no go checkpoints before each stage, rather than one big bang replacement of core systems

Ongoing Remit

• Spend time on the ground with all company departments (including Operations and Customer Service) to find where manual, repetitive work is costing time and money
• Put a number on every build: cost saved, cost avoided versus buying software, or revenue protected, in pounds
• Work directly against live board metrics: ops wages as a percentage of revenue, procurement savings tracking, and customer satisfaction response times
• Keep everything documented and maintainable. Every solution should have clear architecture, documentation, source control, deployment processes and testing
• Stay hands on with new AI tools and agents as they emerge, and bring the useful ones into THX quickly and without ceremony
• Build reusable platforms. Build common services, connectors and components that can be worked on by others, rather than one-off applications
• Build using mainstream technologies (Python, APIs, MCP, Power Automate, Git, Docker where appropriate)

Requirements

Hiring decisions will be based on demonstrated capability, portfolio of work, problem-solving ability, and evidence of impact. No specific qualifications or degree required.

Essential

• Demonstrable experience building AI solutions, automations, agents, scripts, or workflow improvements, either professionally or through personal projects
• Able to clearly explain what you built, how it works, and the measurable value or impact it delivered
• Strong working knowledge of Python (or similar programming language), APIs, and integration/automation platforms such as Power Automate, Zapier, or Make
• Practical experience using AI tools, LLMs, and AI agents, with good judgement on where they add value
• Commercially minded, with the ability to focus on business outcomes and return on investment
• Self-motivated and comfortable working in a fast-paced, evolving environment with minimal bureaucracy
• Strong problem-solving skills and ability to rapidly test, build, and improve solutions
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences

Desirable

• Experience developing AI agents, copilots, chatbots, or autonomous workflows
• Experience with Microsoft technologies including Copilot Studio, Power Platform, Microsoft 365, or Azure AI
• Experience integrating systems and working with databases or business applications
• Experience identifying automation opportunities and delivering measurable efficiency or cost savings
• Previous experience working in a high-growth SME or building new functions from scratch
• Demonstrable passion for emerging technology, innovation, and continuous learning

Benefits

THX Values: As a family-centred business, people are at the heart of everything we do. We're proud to have a strong commitment to our team because we know that the success of any company depends on the people behind it. That's why we make sure our employees feel valued, supported, and given every opportunity to grow.

We believe that a diverse team is a strong team. We're dedicated to building an inclusive workplace where everyone feels welcome, respected, and able to thrive.

Alongside a competitive benefits package and great opportunities for career development, we've built a friendly, collaborative culture that reflects our core values (Humility Innovation Refreshing Energetic). These values guide how we work, how we treat each other, and what it means to be part of THX: a high-performing team that's always learning, innovating, and focused on leaving people feeling good.

• Competitive Salary
• Recharge with 25 Days Holiday (with Bank Holiday's on top)
• Looking after your future with a Company Pension
• Special recognition and rewards incentives
• NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fueled throughout the day
• A great opportunity to join an expanding Company
• Study support
• All company bonus scheme
• Free on-site parking