Executive Director, Agentic AI Strategy - Open Banking

We are seeking a dynamic and talented professional to join our Open Banking Strategic Business Unit (SBU) as the Executive Director of Agentic AI. This role offers the opportunity to lead the Agentic AI strategy for a new, rapidly growing, revenue-generating business, working closely with senior leaders and cross-functional teams to ensure the highest standards of compliance, transparency, and client service.

As an Executive Director of Agentic AI Strategy, you will define and execute the strategy for applying agentic AI across Open Banking to improve speed and customer experience. This prioritizes high impact use cases, establishes the adoption road map from experiment to scale, and owns governance decisions on what to proceed, pause or stop initiatives. You will align cross functional execution and ensure agentic AI is deployed responsibly within a regulated financial services environment. Your expertise will be critical in shaping the future of agentic AI within Open Banking, establishing reusable patterns, standards, and an operating model that enables responsible AI adoption at scale across the platform

The Chase Open Banking team is committed to empowering customers to share their financial data securely, safely, and transparently within the Open Banking ecosystem. Our mission is to deliver market-leading platforms that enable aggregators and direct connectors to securely access customer-permissioned data, while building out a two-sided business model that benefits both customers and commercial partners. We collaborate closely with partners across billing, invoicing, and are developing a self-service developer portal to streamline integration and access. We support our customers' ability to access their financial data and have full control and visibility in sharing it securely with the apps and companies they choose.

Job Responsibilities

• Own the agentic AI strategy for Open Banking, defining the adoption path from experiment to pilot to scale, with clear stage gates, success metrics, and go/no-go decision criteria.
• Partner with Open Banking Product Management to identify and prioritize product use cases where agentic AI can deliver measurable improvements in speed, accuracy, or partner/customer experience.
• Define and prioritize high impact agentic use cases that materially improve speed and customer or partner experience across the Open Banking journey (e.g., onboarding, consent, partner servicing, internal orchestration, etc.).
• Establish use-case, intake evolution, and governance framework including risk assessment, human in the loop controls monitoring audibility and escalation paths consistent with regulation expectations.
• Serve as the single accountable executive for decisions on when and how agentic AI is used across Open Banking, including whether proposed use cases proceed to pilot, scale, redesigned, or stopped early based on value risk and readiness.
• Drive cross-functional alignment on agentic AI readiness — coordinating with engineering, risk, legal, compliance, and operations to ensure that agentic capabilities meet production-readiness, governance, and regulatory standards before scale deployment. Serve as the primary point of accountability for AI-specific risk assessment, human-in-the-loop controls, monitoring, auditability, and escalation paths.
• Build and maintain executive level reporting for return on investment performance and risk posture translating results into leadership decisions.
• Lead the build out of an agentic operating model for Open Banking including standards, reusable patterns, or observability and controls so that agentic capabilities can scale responsibly without slowing the integration of AI with Chase
• Uphold all executive director responsibilities expected at Chase including strong risk management control discipline ethical leadership and adherence to firm wide standards.
• Foster a culture of accountability, engagement, and high performance within the business validation team while promoting diversity and inclusion by valuing the unique capabilities.

• 10+ years of experience in AI or machine learning automation, product/platform delivery or transformation leadership in the financial services industry.
• Strong working knowledge of the genetic systems, agent orchestration tools, function calling evolution, safe deployment patterns, and experience guiding solutions from prototype to production.
• Proven ability to build and execute road maps and run portfolio-style governance.
• Strong cross functional leadership in complex organizations able to align products technology data risk legal and operations towards shared outcomes resolving ambiguity and accelerating execution
• Excellent written and verbal communication skills including experience presenting complex contractual and billing topics to senior leadership
• Sound judgement, discretion, and decision-making consistent with senior leadership accountability.
• Collaborative mindset with strong interpersonal skills
• Strong culture leader and teamwork spirit
• Bachelor's degree required

• Advanced degree (e.g., JD, MBA, MPA) strongly preferred

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.