AI Workplace Transformation Lead

The Role

The UK AI Workplace Transformation Lead is responsible and accountable for the successful leadership, management, quality, and delivery of the UK AIWT team. Reporting to the Global AIWT Practice Lead, this role combines team leadership, commercial accountability, and hands-on delivery, with an expectation of approximately 30% utilisation in client delivery.

The role requires strong expertise across Microsoft 365, Power Platform, Copilot, and AI concepts, alongside the ability to connect AI capability to real-world business outcomes.

What You'll Be Doing

Leadership

• Lead, coach, and develop a high-performing UK AIWT team
• Act as a role model, championing company values and consulting excellence
• Drive capability building across change management, AI-integrated delivery, and cross-functional collaboration
• Manage team skills and structure to ensure scalability, growth, and future capability needs
• Support delivery of practice objectives alongside the Global Practice Lead

Business Impact

• Own and deliver revenue and delivery performance for the UK AIWT team
• Ensure quality, consistency, and speed of delivery across engagements
• Lead strategic client relationships, including account planning, growth strategy, and delivery oversight
• Drive commercial growth, including upsell opportunities and pre-sales support
• Contribute to shaping and refining service offerings to position AIWT as a key differentiator

Problem Solving & Innovation

• Support development of intellectual property, frameworks, and scalable delivery models
• Contribute to strategic thinking around AI, change, and advisory capabilities
• Monitor market trends (UK/EU) and evolve service offerings in line with Microsoft and industry changes
• Establish the UK AIWT team as a thought leader through content, events, and industry engagement

Communication & Influence

• Represent the UK AIWT team at leadership, client, and partner level
• Act as the senior escalation point for complex client or internal challenges
• Provide leadership input into resourcing, delivery, and operational forums
• Contribute to go-to-market messaging, thought leadership, and strategic narratives

Experience

What We're Looking For

• Proven leadership experience managing high-performing consulting or delivery teams
• Strong background in AI Workplace Transformation, change management, or consulting
• Experience working with Microsoft 365, Power Platform, Copilot, and related technologies
• Demonstrated experience in owning revenue, delivery performance, or business growth

Technical & Domain Knowledge

• Strong understanding of Microsoft 365 ecosystem, Power Platform, and Copilot Studio
• Working knowledge of AI concepts such as Large Language Models (LLMs) and applied machine learning
• Understanding of governance, operating models, and enterprise AI adoption strategies
• Ability to connect AI capabilities with tangible customer outcomes

You'll Thrive in This Role If You...

• Enjoy building, coaching and developing high-performing teams.
• Can balance strategic leadership with hands-on delivery.
• Are passionate about helping organisations unlock business value through AI.
• Thrive in a consultancy environment where commercial thinking and delivery excellence go hand in hand.
• Build trusted relationships with clients, partners and colleagues.
• Enjoy solving complex business challenges and creating innovative solutions.
• Take ownership, embrace accountability and lead by example.
• Bring energy, enthusiasm and a growth mindset to everything you do.

Why Join Changing Social?

We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

We are on an exciting journey of growth that offers huge potential for ambitious and like-minded people. Changing Social has ambitious plans for the future, and we aim to substantially expand our team over the coming years.

Our culture is built on the values of Lovability, Openness, Versatility and Enthusiasm (LOVE) alongside Preparedness, Ownership and Pride (POP). We thrive on creativity, embrace diversity and are passionate about delivering exceptional service whilst helping organisations navigate the future of work.

What You'll Get

• Be part of a growing company operating across the UK and US.
• A genuinely people-first, values-led culture.
• Opportunity to grow, influence and develop alongside the business.
• Work with some of the most exciting AI, Copilot and transformation programmes in the Microsoft ecosystem.
• Opportunity to shape the future direction of a growing AI Workplace Transformation practice.
• Work alongside passionate experts who are helping define the future of work.

Benefits

• Fully remote (UK-based), with trust and flexibility built in.
• 25 days annual leave plus 8 bank holidays, with flexible bank holiday options.
• Additional annual leave for long service (up to 5 extra days).
• Pension scheme.
• Health Cash Plan (Medicash) covering dental, optical, physiotherapy and mental health support.
• Access to Smart Hive perks, discounts, EAP and wellbeing tools.
• Ongoing learning and development opportunities.

Ready to Apply?

If you're passionate about AI, people, change and helping organisations transform the way they work, we'd love to hear from you.