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Objectways Linkedin · Posted 1mo ago

Engineer III – CCaaS Data & AI Engineer

Sunrise, Florida, United States

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Engineer III – CCaaS Data & AI Engineer


We are seeking Data & AI Engineers to build intelligent customer experience solutions leveraging cloud technologies, analytics, and AI/ML capabilities.


Key Responsibilities
  • Design and implement CCaaS and IVA solutions.
  • Develop and maintain scalable data pipelines, models, and datasets.
  • Build AI/ML solutions for customer engagement and analytics.
  • Support cloud-native application development and deployment.
  • Implement secure and highly available cloud architectures.
  • Collaborate with business stakeholders to deliver data-driven solutions.


Required Qualifications
  • 4+ years of software development experience.
  • Experience with Java, Kafka, APIs, SQL, and cloud platforms.
  • Knowledge of AI/ML technologies including TensorFlow, XGBoost, SARIMA, Prophet, and prompt engineering.
  • Experience with GCP services including BigQuery, Cloud Run, Pub/Sub, and Apigee.
  • Experience with Relational and NoSQL databases.
  • Strong understanding of cloud security, architecture, and DevOps practices.
  • Excellent analytical and problem-solving skills.


Preferred Qualifications
  • Experience with customer experience platforms and contact center technologies.
  • Exposure to Generative AI and Conversational AI platforms.


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