Lead - Customer Success Engineer

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

Skills & Competencies

• Communication: Exceptional written and verbal presentation/communication skills (Essential). Ability to articulate complex technical or vendor concepts to audiences of varying technical levels.

• Consultative Mindset: Proven track record of establishing yourself as a strategic trusted advisor to clients.

• Ownership: A self-starter who can independently own ongoing customer success for both large and small clients.

• Reporting: Ability to track, report, and share client health status at timely, pre-defined intervals.

• Tool Proficiency: Experience using standard customer management tools (e.g., Gainsight, Salesforce, Freshsuccess, or equivalents).

Qualifications & Workplace Requirements

• Education: Minimum Graduation / Bachelor's Degree is mandatory.

• Work Setup: In-office role based on the allotted shift alignment.

Qualifications

Skills & Competencies

• Communication: Exceptional written and verbal presentation/communication skills (Essential). Ability to articulate complex technical or vendor concepts to audiences of varying technical levels.

• Consultative Mindset: Proven track record of establishing yourself as a strategic trusted advisor to clients.

• Ownership: A self-starter who can independently own ongoing customer success for both large and small clients.

• Reporting: Ability to track, report, and share client health status at timely, pre-defined intervals.

• Tool Proficiency: Experience using standard customer management tools (e.g., Gainsight, Salesforce, Freshsuccess, or equivalents).

Qualifications & Workplace Requirements

• Education: Minimum Graduation / Bachelor's Degree is mandatory.

• Work Setup: In-office role based on the allotted shift alignment.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.