Monitoring & Incident Management Manager

Who we are...

Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today.

About The Role

Latitude IT Solutions is seeking a Monitoring & Incident Management Manager to own 24×7 observability, alerting, and incident response for a mission-critical VA health IT platform serving millions of Veterans. You architect and operate the Single Pane of Glass monitoring environment and serve as incident commander for all priority events.

What You'll Do

• Design, operate, and continuously tune platform monitoring across Dynatrace and Splunk — defining normal baselines, alert thresholds, and escalation trees for all production services
• Own the Single Pane of Glass dashboard: centralized telemetry, build status, compliance flags, and SLA metrics
• Lead all P1/P2 incident responses; drive root cause analysis and post-mortem documentation within contractual notification windows
• Manage on-call rotation for relevant Key Personnel; enforce rapid human response SLAs for resource saturation events
• Track error budget consumption across all SLA tiers; trigger reliability reviews when production error budgets near defined floors
• Maintain and improve Master Runbooks — executable, scripted playbooks for all named failure modes
• Deliver Monthly Deliverables Reports with SLA measurement, incident summary, and trend analysis
• Partner with DevSecOps on alert automation and auto-ticket creation in ServiceNow

What You Bring

• 7+ years of federal IT operations or SRE experience with 24×7 platform monitoring responsibility
• Expert-level Dynatrace and/or Splunk experience in a federal production environment
• Demonstrated incident command experience across multi-vendor teams under pressure
• Runbook/operational playbook authoring for complex, multi-service environments
• Familiarity with ServiceNow ITSM: incident ticketing, CCB integration, escalation routing
• Active Dept of Veteran Affairs PIV credentials

Preferred

• Prior VAEC / AWS GovCloud experience
• ITIL v4 certification
• CloudWatch, Kinesis, or other AWS-native observability tools in GovCloud

Clearance...

• Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

Citizenship...

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements

Employee Benefits...

• Medical, Vision, Dental
• Paid Vacation & Sick Time
• Paid Federal Holidays
• 401k Retirement Plan with 100% Company Matching
• Employer Paid Life Insurance
• Continued Education Assistance
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Health Savings Account (HSA)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.