Marketplace Abuse Lead

About the Role

As the Marketplace Abuse Lead, you will play a key role in protecting the integrity of our platform and creating a safe, trusted experience for everyone who uses it. You will lead the strategy to identify, prevent, and mitigate marketplace abuse by combining data-driven insights with operational excellence.

In this role, you'll partner closely with cross-functional teams across Operations, Product, Risk, Legal, Customer Support, and regional stakeholders to develop scalable solutions, improve detection capabilities, and respond to emerging abuse trends. You'll balance long-term strategic initiatives with fast-paced operational investigations, helping the business stay ahead of evolving risks while driving continuous improvement.

What You'll Do

• Lead, coach, and develop the Marketplace Abuse team, fostering an inclusive, collaborative, and high-performing environment.
• Monitor marketplace abuse trends using data and analytics to identify emerging risks and opportunities for improvement.
• Design and implement scalable strategies, rules, and processes to detect, prevent, and mitigate abusive activity.
• Partner with cross-functional teams across Operations, Product, Risk, Legal, Customer Support, and regional stakeholders to strengthen abuse prevention and improve the user experience.
• Lead both strategic initiatives and time-sensitive investigations, delivering actionable recommendations and practical solutions.
• Communicate insights, trends, and the impact of prevention initiatives to senior leadership through clear, data-driven reporting.

Basic Qualifications

• At least 5 years of experience solving complex analytical problems, preferably in technology, management consulting, or a related field.
• Professional proficiency in English.
• Strong analytical skills with experience using data to identify patterns, generate insights, and inform decision-making.
• Excellent problem-solving skills with the ability to navigate ambiguity and make data-driven decisions.
• Proficiency in SQL is REQUIRED; experience with Python or other analytical tools is a plus.
• Ability to manage multiple priorities and thrive in a fast-paced, evolving environment.

• Python or other analytical tools is a plus.
• Experience using AI-powered tools or techniques to improve processes and scale data analysis.
• Experience leading or mentoring team members in a people management or team leadership capacity.

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.