Site Reliability Engineer

Job Title : Site Reliability Engineer

Job Location : Pittsburgh, PA / Strongsville, OH / Phoenix, AZ (ONSITE)

Job Type : Full-Time

Job Description:

Skill: Site Reliability Engineer

Roles & Responsibilities:

Production Support & Monitoring:

Monitor, maintain, and support systems and software to ensure high availability and production stability.

Monitor system health and availability, responding to incidents, alerts, and escalations as needed.

Act as a senior technical resource during production incidents, driving timely resolution and clear communication.

Maintenance & Operational Execution:

Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies.

Troubleshoot issues across application, infrastructure, network, and database layers.

Partner with internal technology teams to execute production changes safely and in accordance with change management processes.

Root Cause Analysis & Continuous Improvement:

Conduct detailed root cause analysis (RCA) for incidents and production issues.

Implement corrective and preventative actions to prevent recurrence.

Identify recurring issues and drive process improvements and automation to reduce risk and manual effort.

Documentation & Knowledge Management:

Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures.

Ensure system knowledge is documented, current, and accessible to support continuity and resiliency

Risk, Governance & Compliance:

Follow and support application governance, audit, and regulatory requirements.

Participate in business continuity, resiliency, and disaster recovery activities as required.

Maintain a strong focus on risk awareness and customer impact