Infrastructure Support Engineer

We are looking for a Cloud Engineer to join our Managed Services team. You will contribute towards delivering managed AWS infrastructure services for multiple customers. You will work closely with Service Delivery Managers as well as Technical Team Leads to understand customer priorities, ensure commitments are met, and deliver high service standards. Your focus will be on contributing alongside a team to deliver secure, reliable, and scalable AWS solutions while ensuring positive outcomes for our customers and our business.

Job responsibilities

• Contribution to the ongoing management and improvement of managed services processes, e.g. onboarding, change management, incident management, and other ITSM processes.
• Contribution to the ongoing management and improvement of Thoughtworks Operations processes, e.g. on-boarding, change management, incident management, and other ITSM processes.
• Contributing to the delivery of after-hours (24x7) managed services, by being a part of the on-call roster.
• Evangelizes and promotes development of solutions in accordance with Thoughtworks technical standards, policies and frameworks.
• Takes accountability for own performance and quality of outputs, celebrating success and recognising and addressing improvement opportunities.
• Collaborate with Service Delivery Managers to translate client needs into technical delivery.
• Maintain visibility of client environments, risks, and commitments
• Participate in incident response and post-incident reviews with customers and internal teams
• Ensure client commitments are met while supporting the business’s commercial objectives

Job Qualifications

Technical Skills

• Strong experience across AWS services (EC2, VPC, IAM, RDS, Lambda, CloudWatch etc.)
• Proficient with Terraform and other IaC tools (CloudFormation desirable)
• CI/CD pipeline experience with GitHub Actions, Jenkins, or similar
• Experience with containerisation (Docker, Kubernetes/EKS)
• Knowledge of observability platforms (CloudWatch, Datadog, ELK, Dynatrace a plus)
• Linux & Microsoft administration and scripting
• Solid understanding of backup, disaster recovery, networking, and security

Professional Skills

Service Delivery

• Experience in a managed services or multi-client environment
• Strong communicator, comfortable with both technical and business stakeholders
• Experience working alongside Service Delivery or Service Desk teams.
• Exposure to Azure or GCP.
• Familiarity with Site Reliability Engineering (SRE) practices or ITIL processes.
• Experience with client onboarding and solution handovers

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

AI for recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.

Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

See here our AI policy.