Senior Manager - ITS

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

This role will provide an opportunity to take a lead in shaping risk processes and expand your expertise in operational risk management. You will work in an environment where your expertise is not only valued but also critical to ensuring safe and compliant technology operations in a dynamic market.

Join the Global Markets Technology Risk and Control Team charged with managing risks across regional and global applications used in APAC. This is a very high profile role and a great opportunity to build or enhance your Risk Management experience including professional certifications.

Job Description

• Support the implementation of Bank of America's Risk Framework and enable effective operational risk management - identify, escalate, and debate risks across responsible business units.
• Manage APAC Technology Regulatory exams and assessments through the coordination of requests for information (RFI).
• Maintain an inventory of current, forecasted and completed exams and RFIs.
• Analyze common/thematic exam RFIs to proactively prepare for future exams.
• Manage business and control partner relationships in region and globally.
• Manage governance and reporting routines with a focus on the following: -
  • Incident/Ops Loss Reporting
  • Business Continuity Planning
  • Vulnerability management
  • Issue Management
  • Exams/Audits
  • Third Party Management/Outsourcing
  • Policy and Regulatory Management
  • NFRRs
  • Critical Application Lists
• OpEx and Automation of the above

Responsibilities

• Framework Implementation & Risk Management:
  • Support the design, implementation, and ongoing improvement of the bank's operational risk management framework.
  • Identify, quantify, debate, and escalate technology risks across different business units.
• Regulatory and Audit Coordination:
  • Lead the coordination of APAC technology regulatory examinations and assessments by managing requests for information (RFIs), maintaining a comprehensive inventory of current, forecasted, and completed exams, and analyzing thematic trends to proactively address future regulatory expectations.
  • Serve as a key point of contact during internal and external audits, ensuring regulatory adherence throughout the organization.
• Governance and Reporting:
  • Oversee ongoing governance routines, including incident/operational loss reporting, vulnerability and issue management, business continuity planning, and third-party management.
  • Develop, maintain, and present risk reports and dashboards that not only highlight issues but also drive actionable insights for senior management.
• Stakeholder Relationship Management:
  • Establish and nurture strong relationships with business, technology, and control partners both regionally and globally.
  • Navigate complexities in a large, distributed organization by aligning stakeholders, building consensus, and resolving conflicts.
• Project and Decision Management:
  • Proven ability to manage multiple and often competing priorities in a global environment; Highly proactive approach - ability to connect the dots.
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.

Requirements

Education

• A Bachelor's degree (BS or equivalent) in a relevant field is strongly preferred.

Certifications If Any

• Professional certifications such as CISA, CRISC, CISSP or related are strongly preferred.

Experience Range- 8 to 12 years of experience in technology, technology internal control, audit, risk, or compliance roles within a large and complex organization.

Foundational skills

• Expertise in IT risk management, including identifying, assessing, and mitigating technology risks.
• Proficiency in cybersecurity protocols, incident management, and disaster recovery planning.
• Familiarity with Bank's technology systems, policies, infrastructure and operational workflows.
• Problem-solving skillset with a focus on proactive risk assessments rather than reactive.
• Effective communication and stakeholder management skills to collaborate across teams.
• Ability to adapt to evolving BAU work in the team and be hands-on wherever required.
• Strong communication and stakeholder management skills to collaborate across team.
• If needed should be able to perform work which requires frequent context switching.

• Technical Expertise:
  • Strong understanding of the components and application of technology control frameworks.
  • Deep knowledge of Bank of America, GT Risk management frameworks, processes, tools, and routines; ability to effectively identify, debate and escalate technology risk.
• Project and Stakeholder Management:
  • Demonstrate project management skills and the ability to work independently.
  • Proven relationship management capabilities to influence peers, stakeholders, and senior leaders.
• Communication & Critical Thinking:
  • Exceptional communication skills (both written and presentation), with the ability to synthesize complex information into clear, concise insights that shape decisions.
  • Strong critical thinking skills with a proactive approach to problem solving.

Desired skills

• Familiarity with technologies like python, automation, BI or analytical tools.
• Demonstrate ability to streamline routine business operations through automation and strategic process improvements for repetitive tasks.

Work Timings- 8:00 AM IST to 5:00 PM IST (to support Singapore time zone)

Job Location- Chennai