Manager, Customer Operations Training & Quality

Ibotta Manager, Customer Operations Training & Quality YesterdaySaved Hybrid Denver, CO, USA 65K-75K Annually Mid level 65K-75K Annually Mid leveleCommerce • Mobile • PaymentsLead training and QA strategy for Customer Operations, managing trainers and QA analysts. Evaluate and improve QA processes, standardize scoring, drive automation, refresh training programs, build on-demand content, use quality data to inform interventions, champion AI tools, and partner cross-functionally to deliver timely training in a hybrid Denver role.Top Skills: Ai-Enabled ToolsArticulate RiseElearning Authoring PlatformsGoogle SuiteLmsMS OfficeWorkday Learning