Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : DevOps

Good to have skills : Cloud Infrastructure

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously seeking ways to enhance service reliability and user satisfaction through effective problem resolution.

Roles & Responsibilities:

AWS Cloud (EKS, ECS, ALB, VPC, Autoscaling)

Strong Kubernetes hands-on (cluster ops + debugging)

Linux systems & networking fundamentals

Incident management experience (real-time triage)

Monitoring & Observability: AWS CloudWatch and Dynatrace (hands-on usage for troubleshooting, alerting & root cause analysis)

Scripting/automation (Python, Shell preferred)

Infrastructure as Code (Terraform/Ansible – working knowledge)

AWS Cloud DevOps or Developer Certification (Associate/Professional level preferred)

Observability & Troubleshooting Expectations (Enhanced clarity)

Perform log and metric analysis using AWS CloudWatch & Dynatrace

Correlate metrics, logs, and traces for faster RCA

Move beyond dashboards derive actionable insights for incidents

Trace failures across distributed services (UI integration backend)

Good-to-Have Skills

Experience with LLM / high-memory workloads

Exposure to ECS vs EKS architecture decisions

Knowledge of CI/CD pipelines & release governance

Experience in production-grade scaling & performance tuning

Professional Attributes / Work Expectations

Ready to work in rotational shifts, including night shifts (24x7 operations support)

Hands-on experience handling live P1/P2 incidents is mandatory

High ownership during outages (no hand-offs mindset)

Calm and decisive under pressure

Clear communicator during incidents (business + tech teams)

Proactive in identifying risks before they become incidents

Strong collaboration across Dev, Infra, and Product teams

Experience

3–10 years in SRE / DevOps / Production Engineering roles

Strong hands-on experience managing production environments at scale

Key Differentiator

Operates in live demo and leadership-critical environments

Requires real-time decision making, not checklist-based support

Focus on modern distributed & LLM-heavy workloads

Strong emphasis on observability-driven operations & RCA

Additional Information:

• The candidate should have minimum 3 years of experience in DevOps.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

, 15 years full time education