Technical Account Manager

Overview

We are seeking an experienced enterprise engineer to support a government customer as a Dedicated Operations Technical Account Manager. This role focuses on operations, administration, and ongoing support for containerized environments built on OpenShift and Kubernetes.

You will work onsite daily at a customer facility, providing hands-on technical support, system optimization, and guidance on cloud-native technologies.

Key Responsibilities

• OpenShift Operations:
• Manage and support OpenShift clusters, including upgrades, patching, troubleshooting, scaling, networking, and storage.
• Onsite Support:
• Work onsite daily with the customer and travel occasionally to nearby facilities as needed.
• Proactive Maintenance:
• Perform system health checks, capacity planning, and issue prevention to maintain stable environments.
• Customer Partnership:
• Understand the customer’s architecture and goals, and act as a trusted advisor for their container platform.
• Technical Collaboration:
• Work with internal engineering and support teams to troubleshoot and resolve complex Kubernetes and container-related issues.
• Strategic Guidance:
• Provide recommendations on container platforms, cloud-native development, and DevSecOps practices.
• Case Management:
• Handle support tickets, maintain documentation, and share best practices with the customer.