Operations Technical Account Manager - OpenShift

Execute Day 2 OpenShift Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters. Manage cluster scaling, container networking (SDN/OVN), persistent storage (e.g., ODF), and compute resources to ensure platform stability and successful upgrades.

Onsite Presence & Mobility: Work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.

Proactive Issue Prevention: Perform technical reviews, cluster health checks, and capacity planning. Identify and resolve issues within the container orchestration layer before they impact mission-critical deployments.

Customer Advocacy: Gain a deep understanding of the customer's cloud-native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary OpenShift advocate within Red Hat.

Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.

Strategic Guidance: Advise the customer on current and future Red Hat hybrid-cloud capabilities, focusing heavily on container orchestration, cloud-native development practices, and DevSecOps integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).

Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge

management process.

What you will bring:

Clearance: Active Secret (or higher) U.S. Government clearance is required.

OpenShift & Kubernetes Expertise: 5+ years of Linux system administration

experience, with 3+ years of specific, hands-on experience in Red Hat OpenShift

administration (Day 2 Ops). This includes installation, patching, upgrading, and

troubleshooting—particularly in disconnected or air-gapped environments.

Container Proficiency: Deep understanding of container orchestration (Kubernetes), container registries (e.g., Red Hat Quay), microservices architecture, and modern continuous integration/continuous deployment (CI/CD) pipelines.

Support Background: Prior experience in a support, engineering, or site reliability engineering (SRE) organization, particularly within the public sector or defense environments.

Communication: Outstanding verbal and written communication skills; ability to convey complex cloud-native concepts clearly and concisely to both technical and non-technical stakeholders.

Agility: Ability to manage multiple cluster environments and projects with an eye for detail and shifting priorities in a high-stakes environment.

Availability: Willingness to provide after-hours coverage (on-call duty) as dictated by mission requirements.

Nice to Have:

Bachelor's degree in a technology-related discipline

Red Hat Certified Specialist in OpenShift Administration (EX280)

Red Hat Certified Specialist in OpenShift Automation and Integration (EX380), or Certified Kubernetes