Senior DevOps Engineer

GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables 12,000+ merchants worldwide, processes around $2B in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments, and bolstered by a $13M growth round in June 2025 (total funding: $68M), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

We are looking for an SRE-focused Engineer to join our DevOps team. This role is 80% Site Reliability Engineering and 20% DevOps enablement, with observability, resilience, and incident management at its core. You will lead on-call operations, build world-class observability systems, and drive reliability engineering practices across the organization. Alongside this, you will collaborate on automation and CI/CD improvements to ensure services are built and operated for scale. We are an engineering-first team that continuously invests in tools, tests, processes, and technology. We consider our people our biggest asset and strive to build a culture of continuous learning and growth.

What You’ll Own

• Lead SRE practices for reliability, scaling, and performance of production systems
• Lead on-call operations and incident response, ensuring fast resolution and minimal customer impact
• Perform deep debugging of production issues across infrastructure, services, and databases
• Design and automate self-healing, scalable infrastructure
• Architect and implement advanced observability (metrics, logs, traces, SLIs/SLOs, APM) to detect, debug, and prevent outages
• Support CI/CD and infrastructure automation (Terraform, Kubernetes, pipelines) as part of DevOps responsibilities (20%)
• Implement and mature observability practices including SLIs/SLOs, distributed tracing, and APM
• Mentor junior engineers in incident management and DevOps best practices
• Partner with engineering teams on resilient architecture reviews and reliability improvements
• Drive adoption of new tools and best practices to enhance infrastructure reliability
• Conduct blameless postmortems, improve incident playbooks, and build a strong prevention culture

• 5–8 years of experience in SRE / Production Engineering, with some DevOps exposure
• Strong expertise in incident management, debugging distributed systems, and on-call operations
• Strong background in observability platforms such as Prometheus, Grafana, Datadog, OpenTelemetry, or similar
• Deep knowledge of cloud infrastructure (AWS/GCP) including networking, scaling, and HA/DR setups
• Hands-on experience with Kubernetes, Terraform, and CI/CD pipelines
• Experience with incident frameworks, blameless postmortems, chaos engineering, and resiliency testing
• Ability to balance short-term firefighting with long-term reliability engineering
• Strong scripting skills (Shell, Python, or Go preferred)

At GoKwik, we aren’t just building tools—we’re rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces—and we’re just getting started.