DevOps Engineer

Rakuten Group, Inc. is a global leader in internet services and has a diverse ecosystem spanning across e-commerce, fintech, communications and more serving approximately 1.8 billion members worldwide. Founded in Tokyo in 1997, the Group operates in over 30 countries and regions with more than 30,000 employees.

Based in Singapore's Central Business District, Rakuten Asia Pte. Ltd. serves as the regional headquarters for Asia, driving value through areas such as advertising product development, product strategy, and data management to support Rakuten Group's global ecosystem.

Learn more at: https://global.rakuten.com/corp/

We are hiring a DevOps Engineer to strengthen our platform reliability, deployment speed, and observability across cloud environments. You will own CI/CD, infrastructure automation, container orchestration, and monitoring, partnering closely with backend, QA, and product teams.

Responsibilities

• Own and improve CI/CD pipelines (Jenkins/GitHub Actions/Bitbucket Pipelines)
• Containerize services and manage runtime environments (Docker, Kubernetes on GKE/EKS)
• Provision and manage cloud infrastructure (GCP/Azure; IaaS VM management)
• Implement IaC across environments (Terraform/Helm)
• Set up monitoring and alerts (Prometheus/Grafana; Cloud Monitoring/CloudWatch); contribute to tracing and logging standards
• Support database/storage operations (RDBMS, NoSQL; Cloud SQL/RDS backups, replication, performance)
• Manage networking/IAM (VPC, LB/DNS, RBAC, secrets management)
• Drive reliability improvements and incident response; define and improve SLI/SLOs
• Collaborate with QA on test environments and automation integration
• Support services in production environments to ensure high availability and performance
• Align with lifecycle management (LCM) strategy; ensure systems, software, and middleware are upgraded regularly
• Align with company security requirements; prioritize remediation of vulnerabilities in server environments
• Drive cost-awareness and optimization across infrastructure and operations
• Design and evolve reusable DevOps libraries and CI/CD pipelines that can be applied across projects
• Collaborate with DevOps peers and architects to align best practices, standards, and technical direction for infrastructure and DevOps across the organization

• Education: Bachelor’s degree or higher in Computer Science, Computer Engineering, or a related field
• Experience: 5+ years in DevOps/SRE with hands-on production ownership
• Cloud: AWS/GCP platform experience; IaaS VM operations
• CI/CD: Jenkins, GitHub Actions, or Bitbucket Pipelines
• Containers: Docker; Kubernetes operations on GKE/EKS (upgrades, scaling, multi-env)
• IaC: Terraform/Helm; environment orchestration and standardization
• Monitoring/Observability: Prometheus/Grafana, tracing, and cloud alerting; familiarity with Cloud Monitoring/CloudWatch; define actionable SLOs; PagerDuty setup
• Scripting: bash or Python for automation; practical runbook usage
• Databases/Storage: RDBMS (MySQL, Oracle etc.); NoSQL (Redis, MongoDB, Couchbase, Firestore etc.); S3/GCS; RDS/Cloud SQL (backups, replication, performance tuning)
• Networking/IAM: VPC design, load balancers, DNS, RBAC, secrets management
• Scaling patterns: high-traffic services across layers (web, database, logging)
• Production operations: commitment to availability, incident response and postmortems, and recovery
• Cost-effectiveness: plan/monitor infra usage and optimize costs