AppOLens CoE Engineer

We are seeking a Lead Integration & Observability Specialist to design, implement, and lead enterprise observability and reliability solutions, while supporting cloud-based integration platforms on AWS/Azure. The role focuses on monitoring, automation, and operational readiness of applications, APIs, data pipelines, and messaging systems.

This is a hands-on technical leadership role with mentoring and solution ownership responsibilities. The working environment includes Windows-based servers and .NET-based applications. Prior experience in Windows/.NET environments is preferred but not mandatory. The candidate should be a fast learner and willing to work across different technologies, platforms, and application environments.

Key Responsibilities

• Lead the implementation of enterprise observability for applications, APIs, services, batch jobs, and data pipelines.
• Design and standardize monitoring, alerting, logging, metrics, and health checks across distributed systems.
• Integrate observability platforms with incident management and automation tools to support proactive issue detection and remediation.
• Support reliability and availability of integration platforms built on AWS/Azure.
• Perform advanced troubleshooting using logs, metrics, and traces to resolve production issues.
• Define operational readiness standards and non-functional requirements.
• Mentor engineers on observability best practices and platform usage.
• Collaborate with product, support, and operations teams to improve service stability and delivery.
• Work across different application environments, including Windows servers, .NET applications, cloud platforms, and integration/messaging systems.

• 7+ years of overall IT experience.
• 5+ years of relevant experience in Observability / Monitoring / Reliability Engineering.
• Strong hands-on experience with enterprise observability tools, such as IBM Instana, Dynatrace, AppDynamics, Prometheus, or Grafana.
• Expertise in monitoring and alerting design.
• Log management and analysis.
• Metrics and distributed tracing.
• Health checks and SLO/SLI concepts.
• Experience monitoring AWS/Azure workloads.
• Strong troubleshooting and incident analysis skills.
• Experience defining operational and non-functional requirements.
• Technical leadership and mentoring experience.
• Automation and ITSM integration, including ServiceNow workflows and incident automation.
• CI/CD and release management exposure.
• Cloud integration and messaging exposure.

• Experience working in Windows server environments.
• Experience supporting or monitoring .NET-based applications, IIS, Windows services, or related Microsoft technology platforms.
• Ability to quickly learn and adapt to new tools, platforms, and application environments.
• Willingness to work across various technology stacks, including Windows/.NET, cloud platforms, integration tools, messaging systems, and observability platforms.
• Exposure to enterprise production support, application reliability, and operational readiness practices.