Site Reliability Engineer II

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

You will:

• Manage multiple cloud accounts—primarily AWS today—using tools like AWS Control Tower and Terraform, with a growing focus on GCP as we build out that practice
• Debug system issues, identify bottlenecks, and improve system health—utilization, performance, and reliability—across our infrastructure
• Understand how systems fail and work with the team to reduce that risk, identifying toil and automating it away
• Design, build, and maintain production-quality software—with tests, documentation, and code review—that automates reliability engineering work:
• Deployment tooling
• Fault-injection/chaos harnesses
• Capacity planning
• Observability pipelines
• Identify optimal cloud solutions and maintain infrastructure per industry standards
• Participate in an on-call rotation as part of a follow-the-sun model (12-hour shifts approximately every 5 weeks)

You have:

• 3+ years Linux/UNIX systems administration experience
• 3+ years Google Cloud Platform (GCP) experience — IAM, VPC, GKE, Cloud Monitoring/Logging, or equivalent
• Experience provisioning public cloud resources using Infrastructure-as-Code frameworks such as Terraform
• Server configuration experience with Ansible / Puppet / Chef / Salt
• Git team environment experience, including code reviews of production code
• Experience designing and building services or internal tools, with solid grounding in data structures, algorithms, and distributed systems fundamentals — including scripting/automation work (Python, Go, or Bash) for operational tooling
• Experience troubleshooting full-stack applications (client/load balancer/frontend/backend/DB) and using the right tools to dig into issues at each layer

You'll Have An Advantage If You Have Experience With:

• AWS, including Control Tower and Terraform. You'll ramp up on our primary cloud environment with support from the team.
• Professional experience building with AI coding assistants or agentic tooling (e.g., Claude Code, Gemini, LLM-based automation), not just casual chatbot use.
• Experience building automation or agent-based workflows for operational use cases — alert correlation, incident summarization, fault-injection/test scenario generation.
• Familiarity with Model Context Protocol (MCP) or similar tool-integration patterns for AI agents
• Docker and Kubernetes
• DevOps automation platforms like Jenkins and Artifactory
• Monitoring solutions development across multiple cloud providers

Compensation Range: CAD 87,000 – 105,000

In accordance with Pay Transparency Act the approximate compensation range for this role in Canada is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.