Application Support Engineer

What do you need to do:

• Effectively manage and solve production incidents.
• Follow up and coordinate changes and technical operations (electrical shutdowns, server maintenance, etc.).
• Participate in application and infrastructure change management, collaborating with development, system administrators, DBAs, and networking teams.
• Keep technical documentation up to date, including application architecture, operational procedures, and monitoring requirements.
• Manage backup data and perform regular restore tests to ensure data integrity.
• Monitor applications and infrastructure, ensuring SLA compliance across all business lines.
• Control and monitor application load capacity.
• Contribute to the automation and continuous improvement of operational procedures.
• Collaborate with development teams to define the infrastructure architecture for new applications according to company standards.

What we are looking for:

• Minimum 9 years of experience in similar roles.
• Strong knowledge of Linux and Windows environments.
• Experience with VTOM or other enterprise scheduling tools.
• Proficiency in scripting languages such as Shell, Python, and/or PowerShell.
• Experience with application servers such as JBoss, Tomcat, Apache, or IIS.
• Experience with databases including Oracle, Sybase, SQL Server, and/or MySQL.
• Experience managing infrastructure backups and recovery processes.
• Experience with monitoring tools, ideally Zabbix or Grafana.
• Knowledge of LDAP, Firewalls, Reverse Proxy, Active Directory, and Kerberos.
• English proficiency at B2 level or above (mandatory).

2x week at the office- Porto