City Head - Sales

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

ROLE SUMMARY

Responsible for leading the City's overall business performance, driving sustainable growth, profitability, and market leadership through the execution of the City’s commercial priorities. 

The role requires a strong leader who can combine strategic thinking with hands-on execution, influence internal and external stakeholders, build high-performing teams, and champion innovation, including the adoption of AI and automation to improve productivity and performance.

WHAT’S ON YOUR PLATE?

• Develop and execute the City's commercial strategy to achieve topline growth and profitability targets.

• Own the City's overall commercial performance, including advertising revenue, discount campaigns, preferred partnership programs, and other revenue-generating initiatives.

• Lead and drive high-priority strategic projects to improve business performance and operational excellence.

• Monitor market and competitor activities, identify opportunities and risks, and develop appropriate offensive and defensive strategies.

• Develop and present regular City performance reports and business reviews to management, providing actionable insights, highlighting key risks and opportunities, and recommending initiatives to strengthen performance..

• Foster strong cross-functional collaboration with Sales, Marketing, Logistics, and other key stakeholders to deliver City-level priorities and objectives.

• Manage and strengthen relationships with strategic vendors, leading high-impact negotiations and business reviews.

• Set team targets, proactively addressing challenges to ensure successful delivery.

• Build, develop, and retain a high-performing team through effective recruitment, coaching, mentoring, and performance management.

• Cultivate a strong, inclusive, and performance-driven culture within the City.

• Partner closely with the Public Relations and Communications teams to represent the City and talabat at industry events, stakeholder engagements, and external forums.

• Champion the adoption of AI and automation solutions to improve team productivity, streamline processes, and enhance decision-making.

Qualifications

WHAT DID WE ORDER?

• 8-10+ years in Sales or commercial operations in food delivery, e-commerce, or platform businesses. Ideally, combined with a consulting/strategy background.

• Minimum 5 years of leadership and team management experience.

• Proven experience owning and driving P&L outcomes, performance systems, and large-scale cross-functional initiatives.

• Exceptional planning, analytical, and problem-solving skills—you see around corners and act ahead of the curve.

• You’re a trusted operator and strategic thought partner, comfortable challenging ideas, aligning stakeholders, and influencing decisions.

• Comfortable navigating ambiguity and shifting priorities while maintaining high standards and crisp execution.

• Strong working knowledge of AI tools, Salesforce, Tableau, and storytelling through data.

• You grow people by raising the bar, coaching for performance, and giving your team room to lead.

• Advanced English proficiency (Arabic is a plus).

• Strong understanding of the food industry and market dynamics.