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Grainger Builtin · Indexed 2026-07-15

IT Operations Manager, Service Desk

Jacksonville, FL, USA 96K-160K Annually

Senior level Builtin
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Indexed description

Grainger IT Operations Manager, Service Desk Reposted 19 Hours AgoSaved Hybrid Jacksonville, FL, USA 96K-160K Annually Senior level 96K-160K Annually Senior leveleCommerce • Information Technology • Retail • IndustrialLead and develop an enterprise Service Desk (~20 staff) supporting ~26,000 users. Own incident and escalation management, operational performance, workforce development, and service modernization through automation, AI, self-service, ServiceNow, and Moveworks. Drive root-cause elimination, knowledge management, analytics, major incident response, and cross-team collaboration to improve reliability and user experience.Top Skills: Ai-Enabled SupportItsmKnowledge ManagementMoveworksSAPServicenow

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