Resolutions Lead

Affirm Resolutions Lead Reposted 23 Hours AgoSaved Easy Apply Remote United States Easy Apply 88K-150K Annually Mid level 88K-150K Annually Mid levelBig Data • Fintech • Mobile • Payments • Financial ServicesManage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.Top Skills: Ai AgentsFive9Workforce Management Systems