Scratch Financial
Builtin · Indexed 2026-07-15
Technical Support Engineer
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Indexed description
Scratch Financial Technical Support Engineer YesterdaySaved Remote United States 110K-120K Annually Mid level 110K-120K Annually Mid levelFintech • Financial ServicesOwn Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.Top Skills: FirebaseJetadminLlmPostgres
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