Business Analyst

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team we are building together. We are committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Arrive Logistics’ Product team is seeking a detail-oriented and organized Business Analyst who thrives in a fast-paced, collaborative environment. As a core member of the Product team supporting one of our product domains, you will partner closely with a Sr. Product Manager to manage day-to-day team execution, translate business requirements into clear technical specifications, and ensure smooth delivery of capabilities that enhance user experience. You will serve as a bridge between product, design, and engineering, bringing both analytical rigor and excellent communication skills to drive product success through the full product lifecycle.

What You'll Do

• Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments.
  
• Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document.
  
• Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility.
  
• Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements.
  
• Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior.
  
• Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption.
  
• Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements.
  
• Assist with incident response and post-mortems to identify process improvements and prevent recurring issues.

Qualifications

• Bachelor's degree in a related field or equivalent experience
  
• 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role
  
• Experience writing user stories, acceptance criteria, and technical specifications preferred.
  
• Demonstrated ability to work effectively with cross-functional teams including engineering, design, and product.
  
• Experience working on B2B products is preferred; a freight or logistics industry background is a plus.
  
• Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms.
  
• Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities.

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.