Item Setup Specialist

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

Job Description

Overview

We are seeking a highly detail-oriented and proactive Item Setup Specialist to join our Product Content Operations team. In this role, you will be responsible for creating, enriching, managing, and maintaining high-quality product content across leading retail, distribution, and eCommerce platforms, including Amazon, Walmart, Staples, Wayfair, D&H, and other customer-specific portals.

The ideal candidate will possess excellent research skills, a customer-focused mindset, and the ability to communicate effectively with internal and external stakeholders. This role requires handling complex product setup activities, ensuring content quality and compliance, and supporting team members through training and knowledge sharing.

Key Responsibilities

• Acquire, extract, validate, and manage product content in accordance with established SOPs, business rules, and customer requirements.
• Research, collect, and enrich product information using manufacturer websites, catalogs, data sheets, and other approved sources.
• Source, validate, and upload high-resolution product images and digital assets while ensuring compliance with retailer and customer standards.
• Create and maintain accurate product descriptions, specifications, attributes, and marketing content across multiple platforms.
• Ensure product content meets the quality, compliance, and formatting requirements of major retailers and marketplaces, including Amazon, Walmart, Staples, Wayfair, D&H, and other customer portals.
• Perform advanced internet research to identify missing product information and resolve content gaps.
• Communicate directly with customers, manufacturers, vendors, and business partners via email and phone to obtain required product information.
• Respond to product-content-related inquiries and collaborate with stakeholders to ensure timely issue resolution.
• Coordinate with cross-functional teams, including Content, Quality, Operations, and Translation teams, to meet project deadlines and service-level expectations.
• Manage medium to high-complexity item setup and content enrichment activities with minimal supervision.
• Monitor assigned workloads and ensure productivity, accuracy, and turnaround-time targets are consistently achieved.
• Identify process improvement opportunities and contribute to operational excellence initiatives.
• Serve as a subject matter expert and provide guidance to junior colleagues when complex issues arise.
• Independently resolve content-related challenges while exercising sound judgment on escalation requirements.

Qualifications

• University degree or equivalent
• Up to 1 years of experience in Product Content Management, Item Setup, eCommerce Operations, Catalog Management, or related fields.
• Strong understanding of retailer and marketplace content requirements.
• Excellent internet research and analytical skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Good written and verbal English communication skills.
• High attention to detail and commitment to data quality

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion